Tyler Trudeau
Calgary,AB
Summary
Dynamic professional with a proven track record at Andrew Sheret, excelling in customer service strategies and staff training. Enhanced operational efficiency and client retention through effective inventory management and strong relationship-building skills. Recognized for mentoring teams and driving sales growth, consistently exceeding performance metrics.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Manager
Andrew Sheret
11.2012 - Current
- Led team to enhance customer service strategies, improving client satisfaction and retention.
- Developed training programs for staff, fostering skill advancement and operational efficiency.
- Managed inventory systems, ensuring accurate stock levels and timely replenishment processes.
- Oversaw daily operations, streamlining workflows to maximize productivity and reduce operational delays.
- Coordinated cross-functional projects, aligning departmental goals with organizational objectives for better outcomes.
- Mentored junior staff, promoting professional growth and reinforcing company values and standards.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Data Collection Specialist
Statistics Canada-Federal Government
01.2007 - 11.2013
- Collected and analyzed data to identify trends and patterns.
- Enhanced data accuracy by diligently reviewing and validating collected information.
- Developed strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Consistently met or exceeded performance metrics established by management for timeliness and accuracy in data collection activities.
- Ensured compliance with legal guidelines and regulations during the entire data collection process.
- Collaborated with cross-functional teams to streamline data collection processes and enhance efficiency.
- Implemented quality control measures to ensure accuracy and consistency in data reporting.
- Conducted surveys and documented all responses.
Sales Manager
SR&J
09.2001 - 10.2006
- Led sales strategy development, driving revenue growth across multiple product lines.
- Mentored and trained junior sales staff, enhancing team performance and productivity.
- Established strong relationships with key clients, resulting in increased customer loyalty and retention.
- Conducted regular performance reviews, providing actionable feedback to optimize individual and team outcomes.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Education
Graduate Certificate - Pillars Of Management
Mount Royal University
Calgary04-2016
Bachelor of Arts - Environmental Studies
University of Manitoba
Winnipeg01-2010
Skills
- Customer service strategies
- Staff training programs
- Inventory management
- Operational efficiency
- Client relationship management
- Workforce management
Certification
ED2GO
-High Performance Organizations
-Fundamentals of Supervision and Management I
-Fundamentals of Supervision and Management II
-Effective Selling
Universal Class
-Leadership
Timeline
Assistant Manager
Andrew Sheret
11.2012 - Current
Data Collection Specialist
Statistics Canada-Federal Government
01.2007 - 11.2013
Sales Manager
SR&J
09.2001 - 10.2006
Graduate Certificate - Pillars Of Management
Mount Royal University
Bachelor of Arts - Environmental Studies
University of Manitoba