Coordinated logistics and operational support for physician quality improvement training events, ensuring smooth event setup, technical support, and stakeholder engagement.
Analyzed clinical workflows by conducting field observations and transforming qualitative data into detailed current and future state process maps using Lucidchart.
Extracted, transformed, and managed large datasets from the Fraser Health provider directory to support program tracking.
Created comprehensive user documentation and process guides for software platforms to improve team onboarding and align with organizational compliance standards.
Business Analyst and Project Support
PHSA
01.2024 - 04.2024
Collaborated with project managers to support projects by various means including using Excel for analysis and visualization as well as Visio for process mapping
Created macros using Visual Basic within Excel for automating tasks, as well as creating documentation for end-users
Conducted cost-benefit and impact analyses on potential software purchases
Took detailed meeting minutes during meetings using Word
Jr. Enrolment Analyst
PHSA
04.2023 - 09.2023
Processed user enrolment requests including new user accounts, updates, and closing accounts using the software IssueTrak
Reviewed enrolment requests and verified information to ensure accuracy and integrity of the user's data while analyzing data quality issues and taking corrective action as necessary
Collaborated with other enrolment analysts to validate and remove CareConnect access for employees no longer working at a health authority
Validated the data of medical undergraduates and residents to verify is users needed to be provisioned for CareConnect, as well as checking for errors with account information
Volunteer
Victoria Community Health Co-op
03.2022 - 03.2023
Managed technical issues experienced around the office, including issues related to Microsoft Office and internet problems
Performed outreach activities in the community such as handing out flyers and interviewing people on needs and wants
Supported the design of a program focused on encouraging physical activity and social gatherings
Janitor
Cordova Bay United Church
08.2019 - 09.2021
Stripped and refinished hard surface floors to maintain quality condition and appearance
Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness
Reported vandalism or other damage to property to supervisor
Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces
Health Unit Coordinator at Fraser Health Authority, Vancouver Coastal HealthHealth Unit Coordinator at Fraser Health Authority, Vancouver Coastal Health