Tyler Swain
Winnipeg,Canada
Summary
Focused project manager with expertise in planning, directing, and maintaining continuous operations across multiple departments. Proficient in efficiently leading manufacturing employees to ensure high-quality production. Applies a creative and analytical approach to optimize operations and drive continuous process improvement. Demonstrates strong problem-solving skills and delivers effective solutions. Excels at mentoring, training, and empowering teams to achieve exceptional performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Menu Care Agent/Senior Specialist
SkipTheDishes
10.2020 - Current
- Responsible for cross-department flags, updating database, onboarding new restaurant partners, resolving complex roadblocks, optimizing floor, facilitating new hire training, coaching employees, leading meetings, creating training material, coordinating with Project Manager, auditing employees, generating final reports.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Informed clients of policies and procedures.
Sales Manager
Canadian Property Stars
01.2017 - 09.2017
- Collaborated with management, hosted job fairs, conducted training courses, managed team, handled cash, handled customer complaints.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Independent Contractor
Canadian Property Stars
04.2016 - 10.2016
- Carried out property maintenance tasks, performed door-to-door sales.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Consulted with customers to assess needs and propose optimal solutions.
Education
High School Diploma -
Glenlawn Collegiate
Skills
- Problem Solving Skills
- Goal-oriented mindset
- Organizational Skills
- Critical Thinking
- Persuasive Speaking
- Stress Management
Certification
- WHMIS Certified
- Google Sheets Advanced Certification
- Operations LADR Program
References
- Eamon O'brien, Skip the Dishes Team lead/Manager, 204-558-2066
- Uliana-Olha Pastushenko, Skip the Dishes Team lead/Manager, 204 998 2852
- Leane Hildenbrandt, Manager, Canadian Property Stars, 780-235-8896
Languages
English
Native or Bilingual
Timeline
Menu Care Agent/Senior Specialist
SkipTheDishes
10.2020 - Current
Sales Manager
Canadian Property Stars
01.2017 - 09.2017
Independent Contractor
Canadian Property Stars
04.2016 - 10.2016
High School Diploma -
Glenlawn Collegiate
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