Tyler Snowden
Vancouver,BC
Summary
Energetic customer experience rockstar with over 3 years of fast paced startup experience driving $15,000,000+ in sales. Experienced in developing high performing teams and processes. Strong communication skills, organized, with a track record of success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Variable Operations Development Manager
AutoCanada
09.2023 - Current
- Responsible for overseeing the iLead department at 12 dealerships across 3 brands in western Canada
- Attained X% increase in conversion ratio with a xx% decrease in total lead volume
- Mentored dealership salespeople and managers on best practices for online car sales
- developed bespoke sales and service processes to drive business to the dealerships
Customer Experience Guide
Rivian
10.2022 - 09.2023
- Launched first international market in Canada for Rivian
- Pioneered Guide pod model greatly improving key SLA's by 15%
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Guide Support Specialist
Rivian
03.2022 - 10.2022
- Proven ability to develop and implement creative solutions to complex problems in the Guide team
- Developed R1 shop, minimizing dwell time for produced vehicles by over a week while increasing sales volume
- Automated Guide's book of business to present key information across one page instead of many tabs
Senior Sales Advisor (Team Lead)
Clutch Canada Inc
12.2020 - 03.2022
- Sold and delivered over 400 pre-owned cars in 2021 across 4 provinces, all without a single test drive
- Hired, onboarded and supervised 15 junior business development co-ordinators and sales advisors
- Launched new markets in western Canada & developed cross market inventory, delivery and PDI system
Merchandising Manager
Pfaff Automotive Partners
11.2018 - 12.2020
Education
Bachelor of Arts - Media Production
Ryerson University
Toronto, ON04.2018
Minor - Marketing
Ryerson University
Toronto, ON04.2018
Skills
- Customer Relationship Management
- Coaching and Mentoring
- product Marketing & Management
- Lead Generation
- Smartsheet Software Proficiency
- Attention to Detail
- Brand Management
- Adobe Systems creative cloud suite
Certification
- VSA License - 2022
- AMVIC License - 2021
- OMVIC License - 2020
Timeline
Variable Operations Development Manager
AutoCanada
09.2023 - Current
Customer Experience Guide
Rivian
10.2022 - 09.2023
Guide Support Specialist
Rivian
03.2022 - 10.2022
Senior Sales Advisor (Team Lead)
Clutch Canada Inc
12.2020 - 03.2022
Merchandising Manager
Pfaff Automotive Partners
11.2018 - 12.2020
Bachelor of Arts - Media Production
Ryerson University
Minor - Marketing
Ryerson University
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