Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tyler Sinclair

Belle River,ON

Summary

I am an achieving Team Manager with a proven track record at Sutherland Global Services, excelling in people management and relationship building.

I believe in Great Place to Work certification. Taking care of your people and your customers yields the greatest payout. Relationships build success, and I change the dynamic with a fresh take on management. I work for my people, and they work for theirs.

I have enhanced employee satisfaction through strategic coaching and development, achieving high retention rates through my personability, organizational skills and leadership values. Proficient in Microsoft Office and adept at problem-solving, fostering a collaborative environment that drives team success.

I can create and facilitate presentations with confidence.

Overview

6
6
years of professional experience

Work History

Team Manager (Bilingual)

Sutherland Global Services
03.2024 - Current
  • I lead employee relations through effective communication, coaching, training, and development. I receive consistently positive Manager Effectiveness Surveys.
  • I am committed to boosting employee satisfaction through regular Voice of Consumer and Compliance performance metric reviews. I am accustomed to providing constructive feedback, and personal development plans. My Side By Sides are always a great time for rapport and business alignment, alike!
  • I have enhanced team productivity by implementing efficient task delegation and time management strategies. Peer-to-peer support or resource management.
  • I have historically developed multiple high-performing teams by recruiting top talent, providing ongoing training, and fostering a positive work environment.

Specialist, TA, Assistant and Support (French)

Sutherland Global Services
04.2021 - 03.2024
  • Improved team collaboration by initiating regular strategy meetings.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Designed employee recognition program that improved morale and reduced turnover.

Customer Support Specialist (French)

Sutherland Global Services
04.2019 - 04.2021
  • Developed strong relationships with clients, resulting in repeat business and positive feedback. Considering FCR and Resolution scores, I would ensure to educate and explain all matters to the customer while recapping the contact.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns. Soft-Skills are very well developed from this time.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Education

Advanced Diploma - Child And Youth Work

Algonquin College
Ottawa, ON
09-2014

Skills

  • People Management
  • Hiring Manager
  • Relationship building
  • High retention rate, low attrition
  • Customer focus
  • Employee scheduling
  • Problem solving
  • Staff development
  • Computer literacy
  • Microsoft office E3, proficient
  • Organizational development
  • Familiar with multiple UC programs for communication

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Team Manager (Bilingual)

Sutherland Global Services
03.2024 - Current

Specialist, TA, Assistant and Support (French)

Sutherland Global Services
04.2021 - 03.2024

Customer Support Specialist (French)

Sutherland Global Services
04.2019 - 04.2021

Advanced Diploma - Child And Youth Work

Algonquin College

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Tyler Sinclair