Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tyler Sinclair

Belle River,ON

Summary

I am an achieving Team Manager with a proven track record at Sutherland Global Services, excelling in people management and relationship building. I have enhanced employee satisfaction through strategic coaching and development, achieving high retention rates through my personability, organizational skills and leadership values. Proficient in Microsoft Office and adept at problem-solving, fostering a collaborative environment that drives team success.

I am a knowledgeable Team Leader with strong background in team leadership and management both as an involved Team Assistant and then as a Leader outright, with my own workforce to fully manage. Successfully led diverse teams to achieve project goals through effective communication and strategic planning. Demonstrated proficiency in conflict resolution and performance optimization.

Overview

6
6
years of professional experience

Work History

Team Manager (Bilingual)

Sutherland Global Services
03.2024 - Current
  • I lead employee relations through effective communication, coaching, training, and development. I receive consistently positive Manager Effectiveness Surveys.
  • I am committed to boosting employee satisfaction through regular Voice of Consumer and Compliance performance metric reviews. I am accustomed to providing constructive feedback, and personal development plans. My Side By Sides are always a great time for rapport and business alignment, alike!
  • I have enhanced team productivity by implementing efficient task delegation and time management strategies. Peer-to-peer support or resource management.
  • I have historically developed multiple high-performing teams by recruiting top talent, providing ongoing training, and fostering a positive work environment.

Specialist, TA, Assistant and Support (French)

Sutherland Global Services
04.2021 - 03.2024
  • Improved team collaboration by initiating regular strategy meetings.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Designed employee recognition program that improved morale and reduced turnover.

Customer Support Specialist (French)

Sutherland Global Services
04.2019 - 04.2021
  • Developed strong relationships with clients, resulting in repeat business and positive feedback. Considering FCR and Resolution scores, I would ensure to educate and explain all matters to the customer while recapping the contact.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns. Soft-Skills are very well developed from this time.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Education

Advanced Diploma - Child And Youth Work

Algonquin College
Ottawa, ON
09-2014

Skills

  • People Management
  • Hiring Manager
  • Relationship building
  • High retention rate, low attrition
  • Customer focus
  • Employee scheduling
  • Problem solving
  • Staff development
  • Computer literacy
  • Microsoft office E3, proficient
  • Organizational development
  • Familiar with multiple UC programs for communication

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Team Manager (Bilingual)

Sutherland Global Services
03.2024 - Current

Specialist, TA, Assistant and Support (French)

Sutherland Global Services
04.2021 - 03.2024

Customer Support Specialist (French)

Sutherland Global Services
04.2019 - 04.2021

Advanced Diploma - Child And Youth Work

Algonquin College

Similar Profiles

CREATE PROFILE
Tyler Sinclair