TYLER SIMONEAU
Burlington,ON
Summary
Personable Service Manager driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, and complies with all regulations that affect service operations.
Overview
4
4
years of professional experience
Work History
Assistant Service Manager
Farm Boy
Burlington, Ontario
03.2023 - Current
- Fostered diverse experiences for employees through task delegation
- Managed safe operations effectively
- Ensured accurate tracking of floral stock levels
- Securely processed weekly safe deposits
- Achieved top ranking for item per minute (IPM) in customer transactions
- Facilitated cross-departmental coordination for optimal outcomes
- Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Reviewed invoices from vendors and suppliers to ensure accuracy before authorizing payment.
- Identified opportunities for cost savings within the service department while maintaining high quality of services offered.
- Assessed staff productivity through consistent data evaluation
- Created employee work schedules to keep shifts properly staffed.
Sales Associate Key Holder
Soft Moc
Burlington, Ontario
08.2022 - 01.2023
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
Sales Associate Key Holder
Tootsies Shoe Market
Welland, Ontario
06.2021 - 01.2022
- Resolved customer concerns using strong communication and conflict management skills
- Facilitated sales transactions efficiently
- Checked sister stores and online options to locate items for customers
- Increased per-customer revenue with suggestive selling practices
- Discussed promotions and special offers to customers to increase sales
- Rotated stock using clearance markdowns and special sales promotions
- Managed multiple tasks simultaneously while meeting deadlines
- Met goals consistently while working independently within team environment
Sales Associate
Canadian Shoe Outlet
05.2021 - 09.2021
- Helped customers navigate store, complete sales, and process returns
- Assisted with receiving, pricing and merchandising
- Delivered consistent service to develop customer base
- Lifted, pushed, and pulled up to [Number] pounds regularly
- Assisted customers with sales and service needs
Funeral Directors Assistant
Golden Horseshoe
Aldershot, On
05.2020 - 10.2020
- Managed unloading of floral arrangements at interment sites
- Directed the setup of signage and floral displays for funerals
- Maintained high standards of safety during transport operations
- Fulfilled requirements by offering tailored recommendations
- Oversaw transportation and setup of caskets for ceremonial events
- Greeted visitors, answered questions, and provided directions as needed
- Assisted Funeral Director with pre-arrangement counseling and paperwork
Education
High School Diploma -
Assumption Catholic Secondary School
Burlington, ON10-2013
Skills
- Database Administration
- Operation Monitoring
- Staff Training and Development
- Schedule Coordination
- Strong leadership
- New Employee Hiring
- Relationship Building
- Expense Management
- Customer Service Leadership
- Inventory Control
Timeline
Assistant Service Manager
Farm Boy
03.2023 - Current
Sales Associate Key Holder
Soft Moc
08.2022 - 01.2023
Sales Associate Key Holder
Tootsies Shoe Market
06.2021 - 01.2022
Sales Associate
Canadian Shoe Outlet
05.2021 - 09.2021
Funeral Directors Assistant
Golden Horseshoe
05.2020 - 10.2020
High School Diploma -
Assumption Catholic Secondary School
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