Tyler Sharma
Ottawa,Canada
Summary
Skilled professional, effective at multitasking to accomplish business goals and satisfy demands. Performance-oriented and agile in efficiently completing diverse daily requirements. A dependable person offering a solid background in volunteer coordination and program management. Accomplished in advancing organizational goals through skill-based volunteer engagement and activities engaged in through high school and previous employments. Well-qualified young professional, familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Brand Manager
Carrigano
02.2024 - Current
- Enhanced brand recognition by developing and executing targeted marketing campaigns.
- Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.
- Streamlined brand messaging by creating and maintaining a consistent visual identity across all platforms.
- Boosted product sales with innovative promotional strategies and attractive packaging designs.
- Optimized social media presence to engage customers, resulting in higher online visibility and interaction rates.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Managed all aspects of podcast production, including pre-production planning, recording, editing, and distribution.
- Created detailed show notes for each episode to provide additional resources for listeners seeking further information.
- Maintained a consistent release schedule by managing time efficiently and prioritizing tasks effectively.
- Improved audio quality through meticulous sound engineering and mastering processes.
- Monitored podcast analytics to identify trends, optimize content strategy, and maximize listener retention rates.
- Conducted thorough research on industry trends to stay informed about important developments in the field of podcasting.
Beauty Advisor
Sephora
10.2023 - Current
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
Social Media Manager
The Ottawa Mortgages
07.2023 - 09.2023
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
- Captured photographs of team members, edited and organized into folders for employees to access and use for their own platforms.
Sales Supervisor
Aldo Shoes
05.2023 - 08.2023
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
- Mentored junior staff members, fostering professional development and career progression within the organization.
- Assisted in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions.
- Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decisionmaking.
Stylist Sales Associate
Boutique La Muse Ottawa
07.2022 - 05.2023
- Increased client satisfaction by providing personalized styling advice and product recommendations.
- Built long-lasting customer relationships through attentive service and consistent followups.
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Collaborated with team members to create visually appealing merchandise displays, resulting in increased store traffic and sales.
- Stayed current on the latest fashion trends, allowing for accurate trend forecasting and relevant styling suggestions.
- Developed a loyal clientele base by consistently providing exceptional service and tailored fashion advice.
- Managed inventory effectively, maintaining an organized stockroom, which led to improved efficiency during busy periods.
Sales Supervisor
Letellier Shoes
07.2021 - 05.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Managed daily sales floor operations to improve customer loyalty and strengthen brand
- Applied solid market knowledge and business operations expertise to strengthen processes and achieve continuous improvement targets
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills
- Met with management and executives to provide insights into sales operations and make strategy recommendations
- Effectively coached team members to reach weekly and monthly sales goals
- Analyzed sales data to set quotas and assess potential areas of growth
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Sales Associate
Caboodle Gifts LTD
08.2018 - 11.2020
- Managed wide-ranging daily concerns, including resolving pricing issues, removing damaged products and placing special orders for customers
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Estimated business demands and aligned operations with expected customer levels, including restocking target items and verifying optimal levels of supplies such as bags and register tape
- Stayed current on stock management needs by diligently inspecting deliveries, replenishing shelves and updating storage to meet current demands
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Store Supervisor
Fly Boutique
08.2019 - 08.2020
- Played an integral role in customer service and overall sales numbers
- Collaborated with General Manager, vendors, and Merchandisers to ensure smooth operations and consistent stock levels
- Managed the opening and closing procedures of the store
- Ensured items are well-stocked for each shift
- Reviewed customer orders and assisted in resolving issues quickly
- Maintained inventory logs and monitored inventory levels for reordering
- Answered phones and recorded detailed messages.
Social Media Manager
Cloud Nine Cookies
08.2017 - 02.2019
- Developed in-depth understanding of digital and mobile marketing practices and media
- Managed content across multiple platforms for widest audience reach
- Organized, prioritized, and managed multiple projects according to dedicated release schedule
- Maintained current understanding of industry and Cookie decorating trends, enhancing writing and marketing success
- Wrote advertising material for use by publication, broadcast, or internet media to promote sale of goods and services
- Consulted with editors to shape story and eliminate any errors.
Education
BGINS - Global and International Studies Honours, Currently completing courses in Legal studies and politics - Global Law and Social Justice
Carleton University
Ottawa, Ontario06.2024
Skills
- Customer service
- Microsoft office
- Sales
- Excel
- Cash handling
- Scheduling
- Social media marketing
- Management
- Data entry
- Public speaking
- Communications
Languages
English
Native or Bilingual
Spanish
Professional Working
French
Limited Working
Timeline
Brand Manager
Carrigano
02.2024 - Current
Beauty Advisor
Sephora
10.2023 - Current
Social Media Manager
The Ottawa Mortgages
07.2023 - 09.2023
Sales Supervisor
Aldo Shoes
05.2023 - 08.2023
Stylist Sales Associate
Boutique La Muse Ottawa
07.2022 - 05.2023
Sales Supervisor
Letellier Shoes
07.2021 - 05.2022
Store Supervisor
Fly Boutique
08.2019 - 08.2020
Sales Associate
Caboodle Gifts LTD
08.2018 - 11.2020
Social Media Manager
Cloud Nine Cookies
08.2017 - 02.2019
BGINS - Global and International Studies Honours, Currently completing courses in Legal studies and politics - Global Law and Social Justice
Carleton University
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