Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tyler Saunders

London

Summary

I'm a hardworking and motivated professional with a strong work ethic and a passion for technology. I thrive in both team environments and independent roles, always looking for ways to improve and grow. I’m eager to develop my skills in the IT field, constantly learning and adapting to new challenges. Problem-solving comes naturally to me, and I take pride in my ability to stay focused, manage my time well, and give my best effort in everything I do.

Overview

9
9
years of professional experience
1
1
Certification

Work History

IT Technician

Greenstone Gold Mine
02.2025 - Current
  • Azure & Office 365 Administration: Managed Azure and Office 365 environments, overseeing distribution lists, admin roles, and user access management.
  • Active Directory Management: Created and managed user accounts, passwords, system profiles, and permissions in Active Directory. Added and removed users from groups as required.
  • Software Troubleshooting & Support: Provided technical support and troubleshooting for a variety of software including Deswik, Minestar, RTDuet, Word, Excel, Outlook, Microsoft Teams, Remote Desktops, OneDrive, and Fortinet Client.
  • Domain Flipping: Successfully completed 25+ system domain flips, ensuring the accurate transfer of user data, such as OneDrive files and browser favorites (Firefox, Edge, Chrome). Ensured all relevant local files were transferred, and that users' software and devices were fully functional post-migration.
  • Workstation Setup & Configuration: Configured desktop computers and laptops for end users, ensuring correct domain setup and device naming alignment with the Active Directory. Set up workstations for multiple users, ensuring a seamless transition and functionality.
  • User Support & Training: Assisted over 150+ users with the setup and understanding of Microsoft Authenticator, ensuring clear communication about its necessity and usage.

Flex laborer/order picker

DHL
12.2022 - 11.2023
  • Company Overview: DHL (p&g)
  • As a flex laborer I work in 2 parts of the building known as customization and the warehouse
  • In customization I would work part of a team to build displays of products for various stores, all while keeping good communication with line leads in order to reach target for the day
  • In the warehouse I would work as a 'case picker' while driving around on a double pallet jack, building pallets of products with various different weight levels (5-50lbs), all while palletizing and making sure my pallet has good structure so it is able to be shipped to the customer
  • DHL (p&g)

Entry level construction (seasonal)

Systrm
09.2021 - 12.2021
  • Worked as part of a team as a cable technician
  • This includes digging and installing data and voice systems for residential homes
  • Used various different hand tools and power tools to solve problems on the work site

Heavy Duty Cleaner

Monarch Cleaning Solutions
01.2016 - 12.2019
  • Performed daily cleaning duties in various office settings, including sweeping, mopping, changing garbages, dust reduction, and sanitizing
  • Stripped and waxed floors using a floor scrubber as well as a buffer

Education

Google IT Support Professional Certificate - IT Fundamentals

Coursera
Online
04-2025

High school diploma -

North park collegiate institute
Brantford, ON
06.2021

Skills

  • Quick learner
  • Teamwork
  • Adaptability
  • Time management
  • Warehouse Experience
  • Construction
  • Hardware installation
  • Desktop technical support
  • Technical support
  • Software configuration
  • Help desk operations

Certification

St. Johns Ambulance 2017 First Aid CPR Child and Infant Safety


Google IT Support Professional certificate 2025

Timeline

IT Technician

Greenstone Gold Mine
02.2025 - Current

Flex laborer/order picker

DHL
12.2022 - 11.2023

Entry level construction (seasonal)

Systrm
09.2021 - 12.2021

Heavy Duty Cleaner

Monarch Cleaning Solutions
01.2016 - 12.2019

Google IT Support Professional Certificate - IT Fundamentals

Coursera

High school diploma -

North park collegiate institute

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