Tyler Ricketts
Westlake Village
Summary
Personable and dedicated, with strong foundation in healthcare principles and patient care. Possesses hands-on skills in assisting with therapeutic exercises and supporting patient rehabilitation plans. Committed to enhancing patient outcomes through compassionate and attentive service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Drug and Alcohol Technician
Empower Health Group
06.2023 - Current
- Consolidated patients on emotional, personal care and behavioral issues
- Monitored temperatures, blood pressure and symptoms
- Accommodated with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees
- Persevered a client satisfaction rate of 90% through effective communication and care
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Sales Associate
Nordstrom Rack
05.2023 - 06.2023
- Assisted customers navigate store, complete sales, and process returns
- Rectified concerns using strong communication and conflict management skills combined with expert sales abilities
- Isolated hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs
- Circulated stock using clearance markdowns and special sales promotions
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Crew Member
Wendys
04.2019 - 10.2019
- Persevered high cleanliness, sanitation, and health code standards by cleaning building interiors throughout each shift
- Retained wait times low with smooth management of order taking and payment processing
- Facilitated exceptional service to every guest with consistent use of company-customer relations strategies
- Worked front counter, drive-thru and other areas.
Server
Ventura Townehouse
07.2018 - 02.2019
- Cognized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
- Abided by all safety, sanitization, and food handling guidelines and regulations
- Conveyed information on new menu items, seasonal and daily specials, and pairings
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Crew Member
McDonald's
01.2017 - 05.2018
- Presented exceptional service to every guest with consistent use of company-customer relations strategies
- Prepared hot, fresh food to meet brand standards
- Preserved high professional standards to achieve performance targets
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
Bachelor of Arts - Psychology
LA Pierce
Woodland Hills, CA01.2026
Certification - IT Support
CalBright College
Los Angeles, CA08.2024
Skills
- Behavior Observation
- System Upgrades
- Hardware Configuration
- Verbal Communication
- Dependable and Responsible
- Analytical Thinking
- Works Well Under Pressure
- Attention to detail
Certification
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- California Driver's License
Timeline
Drug and Alcohol Technician
Empower Health Group
06.2023 - Current
Sales Associate
Nordstrom Rack
05.2023 - 06.2023
Crew Member
Wendys
04.2019 - 10.2019
Server
Ventura Townehouse
07.2018 - 02.2019
Crew Member
McDonald's
01.2017 - 05.2018
Bachelor of Arts - Psychology
LA Pierce
Certification - IT Support
CalBright College
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