Tyler Rai
Brampton,ON
Summary
To obtain a position that will allow for my skills to be demonstrated and put to use for the purpose of the customers, team and the company. Also, to learn and acquire new skills with the help of those around me. Ensuring a smooth and welcoming dining experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Bartender Trainer
OTG Management Inc.
Toronto Pearson Airport
09.2021 - Current
- Resolved guest and employee complaints or concerns professionally to maintain complete customer satisfaction and workforce effectiveness. Ensuring swift resolution and maintaining positive relationships.
- Attained to customers needs to give them the best airport experience possible, and promoting reoccurring guests. Such as assisting in iPad/QSR Code/Computer system orders.
- Mixing drinks and speciality cocktails according to recipe and standard. Keeping bar area neat and clean. Including continuous bar fridge restock and garnish set up.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer need.
Cashier Trainer
OTG Management Inc.
Toronto Pearson Airport
06.2021 - 09.2021
- Assisted customers by answering questions and fulfilling requests.
- Used my product and company knowledge to give the best suggestions of products for customers.
- Operated POS cash register and equipment to collect payments.
- Processed refunds and exchanges in accordance with company policy.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Dishwasher
OTG Management
Toronto Pearson Airport
07.2019 - 05.2021
- Resolved guest and employee complaints or concerns professionally to maintain complete customer satisfaction and workforce effectiveness. Ensuring swift resolution and maintaining positive relationships.
- Attained to customers needs to give them the best airport experience possible, and promoting reoccurring guests. Such as assisting in iPad/QSR Code/Computer system orders.
- Mixing drinks and speciality cocktails according to recipe and standard. Keeping bar area neat and clean. Including continuous bar fridge restock and garnish set up.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer need.
Education
O.S.S.D. St. Thomas Aquinas Secondary School
06.2018
Skills
- 5 Years of Airport experience, interacting with passengers and working in the airport environment
- Great communication skills, both verbal and written
- Punctual, reliable, flexible and adaptable
- Works well with others and diverse groups of people
- Efficient in a fast-pace environment
- Attention to Detail
- Multitasking Abilities
Certification
Smart Serve
Volunteer Experience
- St. Thomas Aquinas Secondary School, Organized Boys Night and Girls Night at the school. The objective was to help the new attending students feel welcomed and comfortable in their new environment., 10/2016, 11/2016, Assisted in the Arts Olympics which allowed children with disabilities to have a sense of belonging and to be treated equally amongst the other students., 09/2016, 12/2016
- West Brampton Community Church of God, Arranged equipment every Friday for Youth Worship Night. This includes lights, microphones, speakers and other instruments., 09/2018, Present, Helped with organizing and arranging events, which includes equipment, flyers, music, food and transportation., 09/2017, Present
References
References available upon request.
Timeline
Server/Bartender Trainer
OTG Management Inc.
09.2021 - Current
Cashier Trainer
OTG Management Inc.
06.2021 - 09.2021
Dishwasher
OTG Management
07.2019 - 05.2021
O.S.S.D. St. Thomas Aquinas Secondary School