Tyler Quackenbush
Mississauga,ON
Summary
Young and enthusiastic, eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Capable of any task assigned and willing to take on any additional training. Motivated to learn, grow and excel. Considered hardworking, punctual, and driven.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Program Project Support Clerk
Canada Border Services Agency
01.2024 - Current
- Managed phone calls, email correspondences between numerous law enforcement agencies, and other public organizations.
- Supported Officers and other Administrative staff with completion of general duties.
- Created and maintained spreadsheets and logs in order to ensure clear communication across the Agency.
- Ensured proper management of files, which included highly secured and sensitive files and information.
- Created detention reviews, and ensured accuracy of client and court information.
- Used Outlook, Excel, Word, Teams, and complex internal systems and applications.
Server
PIANO PIANO The Restauraunt
09.2022 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Lead Busser
PIANO PIANO The Restauraunt
08.2021 - 09.2022
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Assisted wait staff with timely food delivery and guest requests.
- Educated staff by sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new employees in groups and in one-on-one scenarios.
Education
Diploma - Community And Justice Services
Humber College
Toronto04.2025
Skills
- File and database management
- Information Security
- Correspondence Writing
- Database entry
- Administrative Support, Operations Support
- Document Typing, Formatting
- Records Maintenance, Records Management Software, Spreadsheet Development
- Excel, Outlook, Word, NCMS/GCMS, CAS, CPIC
- Communication, Attention to Detail
- Point of Sale (POS) Systems
- Dependability and Self-Control
- Attention to Detail
Accomplishments
- Created new management system and spreadsheets for tracking the maintenance and service of equipment.
- Created new management system and spreadsheets for materials and resources used throughout the Intelligence and Enforcement Operations Division.
- Took on a leadership role among student employees.
- Learned the role and the duties of different positions within different departments, such as Admissibility, Justice Liaison, and Minister's Delegate Review.
Certification
- Smart Service Ontario
- Workplace Health and Safety
Timeline
Senior Program Project Support Clerk
Canada Border Services Agency
01.2024 - Current
Server
PIANO PIANO The Restauraunt
09.2022 - Current
Lead Busser
PIANO PIANO The Restauraunt
08.2021 - 09.2022
Diploma - Community And Justice Services
Humber College
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