Tyler Provost
Oshawa,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Membership Coordinator
Central Lakes Association Of Realtors
Bowmanville
07.2023 - 01.2024
- Completed the setup of all New Members, Terminations, Transfers, Office Admins, Unlicensed Assistants, Reinstatements, and any changes to Brokerages
- Provided MLS System Support this included correcting listings, reporting sold listings, price changes, and enforcing the MLS Rules
- Provided Members with assistance regarding their insurance
- Managed, stocked, and tracked the realtor store we had in the office
- Worked closely with our events coordinator to organize the annual Christmas Charity Auction, Catalogued all donation items, assisted with the setup of the event, and attended team meetings
- Assist with the setup of meeting rooms, including coffee for the Board of Directors, Committee, and Task Force meetings; also, responsible for helping clear away papers and coffee supplies after meetings; Processed over 50-75 phone calls a day regarding member inquiries
- Provided backup to the Manager of Member Services with new member Orientation
Operations Administrator
Durham Region Association of Realtors
Durham, ON
01.2023 - 07.2023
- Overlooked all accounts receivable, processing E-Transfers, Telephone Transfers, Debit, and Credit
- Verifying receipts
- Complete the reconciliation for the daily card transactions
- Worked closely with my manager to maintain the Bookkeeping
- Completing a Finance Masterclass
- Prepared and completed bank deposits for 5 associations once merged.
Member Support Administrator
Durham Region Association of Realtors
Durham, ON
09.2021 - 01.2023
- Uploaded listings to Multi Listing System MLS
- Assisted members with outgoing listings (Interboards)
- Managed two high-flow emails
- Kept data organized across Excel spreadsheets
- Implemented a new way of Interboarding and executed said plan effectively
- Uploaded over 1000 listings into the MLS alone.
Customer Support Manager
5th & Baldwin
Oshawa
02.2021 - 10.2022
- Provided excellent service to customers; by responding to and resolving concerns and errors
- Ensuring orders are being fulfilled in a timely matter
- Had developed a work-from-home ethic.
Administrative Assistant
Royal Lepage Frank Real Estate
Oshawa
08.2019 - 10.2021
- Answer phone calls and distribute calls
- Making and confirming appointments
- Review and respond to emails
- Greet clients, agents, and walk-ins
- Uploading listings into MLS
- Completing paperwork
- Working closely with agents to complete tasks.
Summer Student Assistant
Durham Region Association of Realtors
Oshawa
05.2019 - 08.2019
- Develop knowledge of the MLS system
- Load real estate listings
- Answer phone calls and distribute calls
- Organizing files and documents.
Crew Member
McDonald's
Oshawa
08.2017 - 05.2019
- Process high-volume customer transactions
- Resolve customer problems and issues, ensuring customers are satisfied
- Works well under pressure in a fast and efficient way
- Received positive feedback from customers due to providing exceptional customer service.
Education
Associate Degree In Legal Studies - Office Administration - Legal
Durham College
Durham04.2020
Skills
- Multi-Line Phone Systems
- Microsoft Office Expertise
- Data Entry
- Customer Data Confidentiality
- Account Updating
- Member Service and Support
- Highly Organized
- Works well under pressure
- Strong work Ethic
- Works with minimal supervision with exceptional attention to detail
- Strong Time management skills
- Membership Processing
Timeline
Membership Coordinator
Central Lakes Association Of Realtors
07.2023 - 01.2024
Operations Administrator
Durham Region Association of Realtors
01.2023 - 07.2023
Member Support Administrator
Durham Region Association of Realtors
09.2021 - 01.2023
Customer Support Manager
5th & Baldwin
02.2021 - 10.2022
Administrative Assistant
Royal Lepage Frank Real Estate
08.2019 - 10.2021
Summer Student Assistant
Durham Region Association of Realtors
05.2019 - 08.2019
Crew Member
McDonald's
08.2017 - 05.2019
Associate Degree In Legal Studies - Office Administration - Legal
Durham College
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