Tyler Phaboonheuang

• Maintained clean and comfortable environments in over20 commercial buildings by vacuuming, cleaning windows, and dusting.
• Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
• Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.

• Reduced spreading of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
• Kept building spaces premises clean inside and outside.
• Contributed to welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
• Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
• Maintained floor cleaning and waxing equipment.
• Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
• Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
• Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
• Responded quickly to urgent maintenance requests from building occupants or management staff members.

• Managed day-to-day business operations.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Provided exceptional customer service to more than 10 clients, addressing issues promptly to ensure customer satisfaction and repeat business.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Consulted with customers to assess needs and propose optimal solutions.
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
• Negotiated contracts with vendors to secure favorable terms.
• Trained and motivated 12 employees to perform daily business functions.
• Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
• Oversaw hiring process, selecting highly skilled candidates who contributed significantly to company success.
• Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.

Managed teams of 12-15 employees a day.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.