Tyler Oh
Newark,CA
Summary
Customer-oriented General Manager with multiple years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
6
6
years of professional experience
Work History
General Manager
24 Hour Fitness
10.2022 - Current
- Partnered with Sales and Service Manager in onboarding and developing new hires, training them to be proficient in membership sales process and new member orientation.
- Generated $926,000 in net revenue and $125,000 increase in cash EBITDA year over year in 2023.
- Developed and implemented strategies to increase sales and profitability, while reducing labor spend by $60,000, contributing to revenue growth.
Sales and Service Manager
24 Hour Fitness
10.2020 - 10.2022
- Successfully implemented grassroots marketing initiatives that resulted in $120,000 in revenue before official opening
- Led new team recruitment and onboarding, developing staff in sales techniques and fitness product knowledge, producing 70% total conversion in new guest traffic and 4,900 net member change
- Spearheaded fitness advocacy initiatives, resulting in increased membership sales and generating $1.1 million in revenue within first 5 months of operation.
Service Expert Supervisor
24 Hour Fitness
07.2019 - 10.2020
- Managed and oversaw team of 10 Service Experts, while partnering with Assistant General Manager to deliver Guest Experience Assessments to further their development in providing exceptional experience
- Partnered with General Manager and Assistant General Manager in managing efficient operations while working with Service Experts to reach goals set by General Manager
- Provided $1,916 in new EFT, which contributed to 14% increase in year over year change.
President
Sigma Chi Fraternity
05.2018 - 12.2018
- Maintained high standards of scholarship, discipline, and integrity of 30 members
- Ensured that all chapter affairs are handled promptly and orderly
- Held and coordinated with other organizations to present workshops to develop members of Sigma Chi
- Strengthened chapter’s activities, accomplishments, and overall success in both internal and external areas
- Published seasonal article featured in international magazine of Sigma Chi.
Vice President
Sigma Chi Fraternity
01.2018 - 05.2018
- Raised over $7,700 for Huntsman Cancer Institute by overseeing planning of annual philanthropic event, Derby Days
- Oversaw Executive Committee meetings, which consisted of 10 head officers of organization
- Delegated tasks and managed deadlines to ensure that officers were performing their duties.
Risk Management Chairman
Sigma Chi Fraternity
05.2017 - 12.2017
- Developed and implemented safety and risk management plan for organization
- Presented safety and risk management plan to organization to receive $1,700 discount from Risk Management dues
- Ensured organization’s accordance with University’s and Sigma Chi’s policies through Risk Management Foundation.
Education
Bachelor of Science - Management and Business Economics
University of California
Merced, CA12.2018
Skills
- Competitive
- Operational Efficiency
- Organizational Systems
- Leadership
- Adaptability
- Profitability Assessments
- P&L Administration
Timeline
General Manager
24 Hour Fitness
10.2022 - Current
Sales and Service Manager
24 Hour Fitness
10.2020 - 10.2022
Service Expert Supervisor
24 Hour Fitness
07.2019 - 10.2020
President
Sigma Chi Fraternity
05.2018 - 12.2018
Vice President
Sigma Chi Fraternity
01.2018 - 05.2018
Risk Management Chairman
Sigma Chi Fraternity
05.2017 - 12.2017
Bachelor of Science - Management and Business Economics
University of California
Similar Profiles
Ivan HretskyiIvan Hretskyi
Personal Fitness Coach at 24-Hour Fitness (24 Hour Fitness)Personal Fitness Coach at 24-Hour Fitness (24 Hour Fitness)
Matthew RiveraMatthew Rivera
General Manager at 24 Hour FitnessGeneral Manager at 24 Hour Fitness
Ricardo MunozRicardo Munoz
Sales and Service Manager at 24 Hour FitnessSales and Service Manager at 24 Hour Fitness