Tyler O'Connor
Pointe-Claire,QC
Summary
Results-driven professional with a background in project management, leadership, and event planning. Proven track record of leading cross-functional teams, strong client relationship skills, and successful project delivery. Skilled in sales, quote generation, and developing innovative solutions to address business needs. Recognized for exceptional people skills, meticulous attention to detail, and a creative problem-solving approach. Committed to achieving goals, building relationships, and delivering top-notch results in dynamic work settings.
Overview
12
12
years of professional experience
Work History
PROJECT SPECIALIST
Leviton
08.2024 - 02.2025
- Examined project drawings and plans to ensure that all necessary products are included and align with project requirements for seamless execution;
- Developed detailed and accurate project quotes, ensuring proper pricing and product selection for clients;
- Conducted price analysis based on project location to ensure the most accurate, competitive pricing;
- Reviewed client orders before submission to ensure accuracy, completeness, and timely fulfillment;
- Organized and maintained the project schedule, ensuring tasks are completed on time based on due dates and project priorities;
- Managed multiple projects simultaneously, ensuring timely completion and high-quality output;
- Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes.
SALES REPRESENTATIVE
Futurplus
08.2021 - 08.2024
- Informed and educated clients about various electrical devices and brands;
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions;
- Identified customer needs and offered product solutions;
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication;
- Ensured sales goals and targets were aligned with company objectives;
- Developed strategies to sell discontinued, obsolete, or non-performing products;
- Gathered and integrated product feedback from contractors to continuously improve in-house products;
- Utilized merchandising materials to support sales;
- Generated quotes, evaluate profitability margins, and proposed cost adjustments based on order volume and customer relationships;
- Placed and prepared orders using FACTS (Infor) ERP software;
- Generated additional sales opportunities with upselling and cross-selling techniques;
- Maintained a professional and organized store front;
- Contributed to team objectives in fast-paced environment;
- Conducted inventory management using the Ryst software;
- Acted as a liaison between warehouse and counter staff;
- Clerical work.
SALES REPRESENTATIVE
Fido
06.2019 - 08.2021
- Suggested and sold devices and services that best suit each customer's specific needs;
- Generated additional sales opportunities with upselling and cross-selling techniques;
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service;
- Increased sales revenue by identifying and targeting high-potential accounts;
- Expanded customer base through cold calling, networking, and relationship building;
- Maintained an organized and clean counter display.
SALES REPRESENTATIVE
Sports Rousseau
09.2018 - 01.2020
- Informed customers about sports equipment and find products that will best meet their needs;
- Upsold customers on sports equipment or accessories, when appropriate;
- Fitted customers for sports equipment;
- Closed sales and processed transactions at cash;
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service;
- Maintained cleanliness and organization of the store.
ASSISTANT MANAGER
Lids Locker Room
09.2014 - 09.2018
- Communicated with staff to ensure goals and objectives are understood;
- Supervised day-to-day operations to meet performance, quality and service expectations;
- Responsible for payroll;
- Informed customers about products and pricing;
- Upsold when possible and completed sales transactions;
- Conducted product inventory;
- Designed custom embroidery patterns and executed production on embroidery machine;
- Developed strong working relationships with staff, fostering a positive work environment;
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
CAMP COUNSELLOR
Pointe-Claire Summer Day Camps
06.2013 - 08.2017
- Worked with children of varying age, interest, skill, and developmental levels;
- Planned, prepared, and executed events for Pointe-Claire Day Camps;
- Planned, prepared, and executed games/activities for each week;
- Communicated with parents about on-going & future activities along with any day to day updates;
- Supported counselors in providing one-on-one assistance to facilitate integration and involvement of a child with special needs (shadow position);
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns;
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Education
DCS/DEC - Community Recreation And Leadership Training
Dawson College
Montreal, QC12.2016
High School Diploma -
John Rennie High School
Pointe-Claire, QC01.2012
Skills
- Effective communication
- Time management
- Project management
- Customer relationship management
- Experienced in effective problem-solving
- Team leadership
- Collaborative team member
- Idea development and brainstorming
- Emotional awareness
- Strong attention to detail
- Responsive to new challenges
- Analytical reasoning
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
PROJECT SPECIALIST
Leviton
08.2024 - 02.2025
SALES REPRESENTATIVE
Futurplus
08.2021 - 08.2024
SALES REPRESENTATIVE
Fido
06.2019 - 08.2021
SALES REPRESENTATIVE
Sports Rousseau
09.2018 - 01.2020
ASSISTANT MANAGER
Lids Locker Room
09.2014 - 09.2018
CAMP COUNSELLOR
Pointe-Claire Summer Day Camps
06.2013 - 08.2017
DCS/DEC - Community Recreation And Leadership Training
Dawson College
High School Diploma -
John Rennie High School
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