Tyler Morton
Vancouver,BC
Overview
9
9
years of professional experience
Work History
Sr. Customer Success Manager
Trulioo Information Services
11.2021 - Current
- Build trust and maintain strong relationships with strategic enterprise customers.
- Manage a book of business over $5M across key verticals such as Payments, Equities, Crypto, and Banking.
- Drive long-term customer revenue growth and retention through upselling and cross-selling key product innovations and data source coverage expansion.
- Partner with Product and Engineering to deliver quarterly business review presentations to drive growth and adoption of new products.
- Drive new networking opportunities and stakeholder engagement to prioritize a multi-threaded approach to account management.
Account Manager
Sitewise Analytics
08.2019 - 11.2021
- Develop and maintain a high-value real estate client base.
- Set and achieve company-defined sales and renewal goals.
- Design custom solutions for key enterprise clients and delegate teams to execute on implementation projects.
Client Solutions Analyst
Sitewise Analytics
05.2016 - 08.2019
- Build automated workflows to execute on client projects related to site selection strategy and model building.
- Utilize web-based code to design mapping SaaS platform features and lead new implementation projects.
- Troubleshoot platform issues as a lead in customer support.
Education
Advanced Diploma - Geographical Information Systems
British Columbia Institute of Technology
Burnaby05-2016
Bachelor of Arts - Geography
University of British Columbia
Vancouver05-2014
Skills
- Project Management
- Presentation Design & Delivery
- Tech Sales
- Web-Based Coding
- Workflow & Orchestration Tools
- Relationship Management & Negotiation
- SaaS/Cloud Platforms & API Integrations
- Excel & Data Analysis
Languages
English
Native or Bilingual
Timeline
Sr. Customer Success Manager
Trulioo Information Services
11.2021 - Current
Account Manager
Sitewise Analytics
08.2019 - 11.2021
Client Solutions Analyst
Sitewise Analytics
05.2016 - 08.2019
Advanced Diploma - Geographical Information Systems
British Columbia Institute of Technology
Bachelor of Arts - Geography
University of British Columbia