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Overview
Work History
Education
Skills
Languages
Timeline
Tyler Morton
Vancouver,
BC
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Overview
9
9
years of professional experience
Work History
Sr. Customer Success Manager
Trulioo Information Services
11.2021 - Current
Build trust and maintain strong relationships with strategic enterprise customers.
Manage a book of business over $5M across key verticals such as Payments, Equities, Crypto, and Banking.
Drive long-term customer revenue growth and retention through upselling and cross-selling key product innovations and data source coverage expansion.
Partner with Product and Engineering to deliver quarterly business review presentations to drive growth and adoption of new products.
Drive new networking opportunities and stakeholder engagement to prioritize a multi-threaded approach to account management.
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Account Manager
Sitewise Analytics
08.2019 - 11.2021
Develop and maintain a high-value real estate client base.
Set and achieve company-defined sales and renewal goals.
Design custom solutions for key enterprise clients and delegate teams to execute on implementation projects.
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Client Solutions Analyst
Sitewise Analytics
05.2016 - 08.2019
Build automated workflows to execute on client projects related to site selection strategy and model building.
Utilize web-based code to design mapping SaaS platform features and lead new implementation projects.
Troubleshoot platform issues as a lead in customer support.
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Education
Advanced Diploma - Geographical Information Systems
British Columbia Institute of Technology
Burnaby
05-2016
Bachelor of Arts - Geography
University of British Columbia
Vancouver
05-2014
Skills
Project Management
Presentation Design & Delivery
Tech Sales
Web-Based Coding
Workflow & Orchestration Tools
Relationship Management & Negotiation
SaaS/Cloud Platforms & API Integrations
Excel & Data Analysis
Languages
English
Native or Bilingual
Timeline
Sr. Customer Success Manager
Trulioo Information Services
11.2021 - Current
Account Manager
Sitewise Analytics
08.2019 - 11.2021
Client Solutions Analyst
Sitewise Analytics
05.2016 - 08.2019
Advanced Diploma - Geographical Information Systems
British Columbia Institute of Technology
Bachelor of Arts - Geography
University of British Columbia