Tyler Monroy
San Pedro
Summary
Accomplished Reservations Manager at Terranea Resort, excelling in VIP client relationship management and contract fulfillment. Leveraged cross-functional coordination to enhance guest experiences and drive retention. Proficient in reservation systems and forecasting, consistently increasing account value through strategic recommendations and personalized service.
Overview
4
4
years of professional experience
Work History
Reservations Manager
Terranea Resort
04.2024 - Current
- Serve as primary point of contact for VIP guests, group partners, and internal stakeholders; manage high-value reservations and contracted business from inquiry through arrival.
- Coordinate reservation and contract deliverables with operations and finance, ensuring pricing accuracy, policy adherence, and clean documentation.
- Maintain organized client records, confirmations, and status updates; manage multiple concurrent booking pipelines with a strong attention to detail.
- Increase account value through consultative recommendations (upgrades, packages, and tailored arrangements) while protecting the guest experience.
- Partner with cross-functional teams to plan complex arrivals and special requests; resolve issues quickly and professionally to protect loyalty and repeat business.
- Support forecasting and demand conversations by monitoring trends, constraints, and opportunities across the booking calendar.
Spa Manager
Terranea Resort
09.2022 - 04.2024
- Owned guest and membership relationships in a luxury spa environment; drove retention through personalized service planning, follow-up, and service recovery.
- Managed operational readiness for peak demand days, including staffing coordination, inventory forecasting, and vendor partnership to prevent service disruption.
- Developed and maintained pricing and package structures aligned with margin targets and guest demand patterns.
- Tracked invoices, purchasing, and budget-impacting decisions for retail and operational supplies; collaborated with accounting and vendors to keep records accurate.
- Used reporting and forecasting to monitor performance trends and inform staffing, inventory, and promotional decisions.
Fitness Supervisor
Terranea Resort
05.2022 - 09.2022
- Supported member and guest accounts through direct interaction, relationship building, and timely issue resolution in a high-touch environment.
- Assisted with scheduling coordination, inventory tracking, and program logistics to ensure consistent service delivery.
- Provided real-time solutions to guest concerns, strengthening trust and long-term loyalty.
Education
Bachelor of Science - Kinesiology (Health and Human Performance)
University of La Verne
La Verne, CA01.2017
Skills
- Premium/VIP client relationship management and retention
- Reservation management
- Performance monitoring
- Customer service
- Report generation
- Contract fulfillment
- Event-day service execution
- Cross-functional coordination
- CRM-style recordkeeping
- Forecasting
- Demand planning
- Inventory awareness
- Reservation systems
- Guest profile management
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Inventory tracking
- Vendor coordination
- Budget monitoring
Tools And Systems
- Reservation/booking systems and guest profile management
- CRM-style client record management and documentation
- Microsoft Excel (tracking, forecasting, reporting), Word, PowerPoint
- Inventory tracking, vendor coordination, and budget monitoring
Timeline
Reservations Manager
Terranea Resort
04.2024 - Current
Spa Manager
Terranea Resort
09.2022 - 04.2024
Fitness Supervisor
Terranea Resort
05.2022 - 09.2022
Bachelor of Science - Kinesiology (Health and Human Performance)
University of La Verne