Tyler McComb
Mount Brydges,ON
Summary
Proven Operations Manager with a track record of enhancing customer satisfaction and streamlining operations at Fingal Farm Supply Ltd. Expert in operations management and problem-solving, demonstrated through successful transitions and efficiency improvements. Skilled in building relationships and achieving significant sales growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Fingal Farm Supply Ltd.
04.2023 - Current
- Facilitated a smooth transition of the day to day business operations from the former Wood-Ko Farms Ltd. to Fingal Farm Supply Ltd.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing needs or concerns promptly.
- Managed inventory and supply operations to achieve timely and accurate delivery of fertilizer and chemical.
- Developed and maintained relationships with customers, both current and future.
- Analyzed and reported on key issues and performance metrics to the businesses operating partners.
- Established positive and effective communication among location staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversee facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Schedule and Manage all custom application jobs throughout the season to insure they are completed in a timely and satisfactory manner.
- Identified and qualified customer needs and negotiated and closed profitable accounts with a high success rate.
Sales Manager/Service Coordinator
Wood-Ko Farms Ltd.
01.2020 - 03.2023
- Handled customer relations, enabling resolution, and customer satisfaction.
- Overcame objections from potential growers/customers by addressing concerns effectively and offering customized solutions based on their unique farm operation needs.
- Increased sales revenue by developing and implementing effective sales strategies and offering better service to the customer.
- Built long-lasting grower relationships through excellent customer service and consistent followups.
- Attended industry events and conventions to expand sales opportunities.
- Reduced grower wait times by implementing an effective system for prioritizing urgent or time-sensitive custom application jobs or deliveries.
Custom Applicator/Machine Operator
Lobo Ag Service Ltd.
03.2010 - 03.2023
- Adapted quickly to changing weather conditions while maintaining consistent quality of workmanship on each job.
- Maintained strong client relationships through clear communication and timely service, taking pride in workmanship.
- Monitored plant health during the growing season; promptly reported any signs of disease or pests to management that a grower should be concerned about.
- Enhanced team performance through active participation in training programs and continued professional development courses.
- Obtained necessary licenses to meet all regulatory standards.
- Achieved successful crop applications by accurately calibrating equipment and adhering to all label recommendations.
- Assisted in sales efforts for custom application services, resulting in increased business opportunities.
- Improved application efficiency with precise GPS mapping and guidance technology usage.
- Used proper PPE and safety protocols for personal health and safety of other staff.
- Performed detailed record-keeping of completed jobs, ensuring accurate billing.
- Ensured safety compliance, conducting regular equipment inspections and maintenance on equipment.
Parts Manager/Service Advisor
Kernohan Motors (Chrysler/Dodge/Jeep) Ltd.
02.2010 - 02.2011
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Ordered parts for customers, service department and local repair and autobody shops.
- Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
- Achieved significant reduction in order processing times by reorganizing parts warehouse for optimal efficiency.
Education
Business Management Studies (BMS)
Georgian College of Applied Arts And Technology
Barrie, ONHigh School Diploma -
Strathroy District Collegiate Institute
Strathroy, ONSkills
- Dedicated to all Aspects of the Business
- Operations Management
- Customer Relations Specialist
- Excellent Decision Maker
- Practical/ First Hand Experience
Certification
Working towards CCA Certification
AZ Drivers License
Forklift License
Timeline
Operations Manager
Fingal Farm Supply Ltd.
04.2023 - Current
Sales Manager/Service Coordinator
Wood-Ko Farms Ltd.
01.2020 - 03.2023
Custom Applicator/Machine Operator
Lobo Ag Service Ltd.
03.2010 - 03.2023
Parts Manager/Service Advisor
Kernohan Motors (Chrysler/Dodge/Jeep) Ltd.
02.2010 - 02.2011
Business Management Studies (BMS)
Georgian College of Applied Arts And Technology
High School Diploma -
Strathroy District Collegiate Institute
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