TYLER McCLELLAN
Welland,Canada
Summary
Extensive building services administration and customer service experience within the Regional Municipality of Niagara as well as the private sector. Divisional Management Team member providing a leadership role for the Regional Municipality of Niagara's Seniors Services' Division committed to improving service levels, operational efficiencies, and value for money for the residents of Niagara. Project Management Professional (PMP), Certified through Project Management Institute (PMI), 2018. Seneca College graduate, Building Environmental Services Facility Manager program with honours. Certified OBT Class 1 technician in good standing with Technical Standards & Safety Authority.
Overview
17
17
years of professional experience
Work History
Manager Long Term Care Facilities-Redevelopment
Niagara Region Community Services, Seniors Services Division
04.2019 - Current
- Develops project plans including, stakeholder management plans, communication plans, risk management plans, detailed work plans including transportation plans, resident move plans, equipment and supplies move plans for approval by authorities having jurisdiction
- Develops and prepares RFP and RFQ documents
- Attends regular site visits to monitor project progress
- Maintains and monitors project schedules, milestone deliverables, work hours, budgets, and expenditures
- Provides project status reports, update reports for stakeholders including Council, community partners, staff, Resident/Family Councils and other vested party reports
- Coordinates with legal, financial and procurement matters
- Works with team to define and measure project metrics
- Gathers data and reports on project metrics
- Liaises with stakeholders on an ongoing basis
- Work planning, providing work direction, assigning tasks and projects, determining methods and procedures to be used, monitoring quality of work, resolving problems, and ensuring assigned results are achieved
- Coordination of project schedule, scheduling workshops, inviting correct attendees, coordinating facilities, managing resources needed to execute project deliverables
Manager Long Term Care Facilities
Niagara Region Community Services, Seniors Services Division
10.2012 - Current
- Provides leadership and direction in execution of all operations and core maintenance associated with all Regional long-term care homes
- Directs facilities maintenance and operations activities including preventative maintenance programs, grounds, snow removal, building envelope, mechanical and electrical systems, life safety systems and emergency repairs for the division's facilities and equipment
- Accountable to establish, manage and administer an asset management program supporting business process planning and execution, reporting and optimal decision making for the division's portfolio of operational equipment, systems and buildings totaling over 418 million dollars of physical assets
- Manages people resource planning for the division or operating unit, determining ideal organizational structures, identifying desirable role and skill mix requirements and ensuring ongoing work quality and deliverability of results
- Develops, manages and administers multi-year, multi-million-dollar Capital budgets for the division, ensuring support of Council's objectives, financial transparency and accountability and budget adherence
- Manages relationships with employees, functional management teams, external agencies, regulatory authorities and vendors
- Develops and implements the emergency preparedness plans for the long-term care homes
Administrator-DH Rapelje Lodge
Niagara Region Community Services, Seniors Services Division
03.2020 - 12.2020
- Provided leadership, used critical thinking, and managed all aspects of operations of the Long-Term Care Home, established goals and objectives that aligned with the divisional operations plan and strategic directions, Departmental and Corporate priorities, and the Council Business Plan
- Managed and resolved complaints from residents, clients, and/or families
- Represented the Home in Provincial, Regional, and community planning forums or meetings
Supervisor Building Services
Niagara Region Community Services, Seniors Services Division
11.2007 - 10.2012
- Supervised building management and maintenance activities ensured the protection and preservation of physical assets and critical equipment associated with Seniors Services division
- Managed contracted services, including life safety systems (fire alarm system, extinguisher systems, sprinkler system) grounds maintenance, and snow removal, preparing work specifications for contracts, selecting contractors, monitoring work and service quality, resolving disputes and ensuring compliance with the contracts
- Provided advice to user departments (i.e Nursing, Dietary, Administration, Housekeeping, Laundry) on requested building and facilities recommendations and cost estimates
- Developed and recommended performance standards, policies and procedures for the operation and maintenance of Division's facilities and equipment
- Provided work direction and functional guidance to building services and contract staff, assigning tasks, scheduling activities, resolving problems, and ensuring results were achieved
- Administered the respective collective agreements and implementing departmental procedures in collaboration with Home Administrators and Building Services Manager
Education
BUILDING ENVIRONMENTAL SERVICES FACILITY MANAGER -
Seneca College
OIL BURNER TECHNICIAN CLASS 1 -
Mohawk College
Courses in ELECTRICAL/ELECTRONIC SKILLS PROGRAM
Niagara College
Courses in Mechanical Engineering, FLUID POWER TECHNICIAN-Hydraulics & Pneumatics
Mohawk College
Skills
- Leadership
- Strategic Planning
- Organizational Skills
- Operations Management
- Emergency Management Planning
- Project Management
- Relationship Building
Certification
- Project Management Professional (PMP), Project Management Institute, 2018
- Administrator Leadership Program, Ontario Association of Non-Profit Homes and Services for Seniors (OANHSS), 2016
- Fundamentals of Infection Control during Construction, Renovation and Maintenance of Healthcare Facilities, Canadian Standards Association
- Effective Implementation and Practical Applications of Infection Control during Construction, Renovation and Maintenance of Healthcare Facilities, Canadian Standards Association
- Improving Fire Safety for Vulnerable Ontarians, Office of the Fire Marshal and Emergency Management
- Accessible Customer Service for Emergency Responders, Office of the Fire Marshal and Emergency Management
- Basic Emergency Management (BEM), Office of the Fire Marshal and Emergency Management
- IMS 200, Office of the Fire Marshal and Emergency Management
- IMS 300 EOC, Office of the Fire Marshal and Emergency Management
Accomplishments
- Recipient of Commissioner's Award for excellence in innovation & sustainability, 06/01/18
- Successfully earned certification as a Project Management Professional (PMP), 2018
- Successful completion of the Administrator Leadership Program, 2016
- Recipient of Commissioner's Award for excellence in relationship building, 04/01/15
- Member of The Office of the Fire Marshall’s Training Advisory Committee for Vulnerable Ontarians
Timeline
Administrator-DH Rapelje Lodge
Niagara Region Community Services, Seniors Services Division
03.2020 - 12.2020
Manager Long Term Care Facilities-Redevelopment
Niagara Region Community Services, Seniors Services Division
04.2019 - Current
Manager Long Term Care Facilities
Niagara Region Community Services, Seniors Services Division
10.2012 - Current
Supervisor Building Services
Niagara Region Community Services, Seniors Services Division
11.2007 - 10.2012
Courses in Mechanical Engineering, FLUID POWER TECHNICIAN-Hydraulics & Pneumatics
Mohawk College
BUILDING ENVIRONMENTAL SERVICES FACILITY MANAGER -
Seneca College
OIL BURNER TECHNICIAN CLASS 1 -
Mohawk College
Courses in ELECTRICAL/ELECTRONIC SKILLS PROGRAM
Niagara College
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