TYLER MAYHEW
Pickering,ON
Summary
Experienced District Manager with a proven track record of success in multi-unit retail operations. Strong leadership abilities combined with employee support contribute to achieving profit, personal, and business-related goals. Skilled in managing multiple areas of the business and developing individuals for future growth. Visionary mindset focused on creating positive outcomes at every level. Ready to bring my action-driven approach and culture fit to drive your company towards set goals in an efficient manner.
Overview
15
15
years of professional experience
Work History
District Manager
Zumeiz
Toronto, Ontario
03.2021 - Current
- Lead a proven and impactful sales culture that prioritizes the customer and employee experience by leading by example and collaboration.
- Develop strategic sales plans based on each unique business unit scenario within people, product, and profit to drive sales.
- Review and action findings on P&L reporting to prioritize profitability over 10 business units.
- Recruit, interview, and hire internal or external talent at the Store Manager level through targeted criteria to ensure culturally appropriate hires.
- Be responsible for handling customer and employee complaints and apply HR-related tactics to resolve.
- Teach multi-level store managers on becoming more effective teachers and leaders through a 5-year Zumiez University course.
Store Manager
Zumiez
Ontario, Oshawa, Vaughan, Toronto
12.2015 - 03.2021
- Managed inventory control, cash control and store opening and closing procedures
- Maximize profitability through driving sales, controlling loss and payroll management
- Adapted to customer needs and maximized sales where possible through limited physical and digital interactions
- Recruit, train and evaluate current team while actively prioritizing recruitment within positions needed
- Identify development opportunities and set timelines to achieve training goals with company directed tools and programs
- Taught merchandising based on customer behaviour and current sales trends
- Created and distributed periodic business analysis and performance to leadership.
Store Manager & Buyer
Woodwerx
Sudbury, ON
01.2015 - 10.2015
- Responsible for product buys, merchandising and marketing
- Hosted local events to drive an interactive customer experience
- Managed social media marketing tools alongside physical marketing actions to drive awareness of the brand
- Set up POS system and organized inventory for easy employee experience
- Created opening and closing procedures for store
- In direct communication with distributors and sales reps to build relationships to better overall experience between store, product distributors and customers.
Store Manager
Designer Depot
Sudbury, ON
12.2013 - 11.2014
- Managed inventory control, cash control and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Increased first month of sales by $30k and reduced external and internal loss to company standards
- Took a recovery store to a performing status
- Recruit, interview, hire and terminated employees through proper HR actions and approval
- Set expectations with team through leading by example to ensure top customer priority
- Merchandise store to company directive on a periodic basis
- Supported multiple banner partners to drive sales in different business units.
Store Manager
West 49
North Bay, Ontario
02.2010 - 12.2013
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Approved regular payroll submissions for employees
- Reviewed and monitored scheduling, purchases and other expenses to maximize profitability and internal loss
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Contributed to local events to drive sales and develop customer relationships for long term sales
- Executed floor sets to impact trend, seasons and highlight new and exciting products.
Education
Business - Administration - Business Administration
Canadore College
North Bay, ONSkills
- Multi Unit Management
- Multi Unit Team Development
- Profitability Management
- Strategic Planning
- Leadership Development
- Operations Oversight
- Budget Management
- Monthly, Cyclical and Annual Sales Reporting
- Customer Service
- Conflict Resolution
Languages
English
Professional
Affiliations
- Action Sports
- Running
Accomplishments
District Rookie Manager of the Year in 2022 for Zumiez
District Store Manager of the Year runner up in 2022 for Zumiez.
References
References available upon request.
Timeline
District Manager
Zumeiz
03.2021 - Current
Store Manager
Zumiez
12.2015 - 03.2021
Store Manager & Buyer
Woodwerx
01.2015 - 10.2015
Store Manager
Designer Depot
12.2013 - 11.2014
Store Manager
West 49
02.2010 - 12.2013
Business - Administration - Business Administration
Canadore College
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