TYLER MANN
St. Stephen
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
18
18
years of professional experience
Work History
Retail Sales Associate
Alcool NB Liquor
03.2021 - 04.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Dealt with licensee partners (hotels, eating establishments, bars etc.)
- I was our locations product advisor. Public tastings and samplings.
- I was trained as the intensive seller. Developing strategies in store to increase sales and meet targets.
- While employed with ANBL I attended many Safe Ride events around the province.
- I personally developed new drink menus for our licensee's, transferring new products onto your inventory.
- I praised myself with exceptional B.E.S.T. customer service to our customers. Training new staff these practices.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Owner/ Operator
Birch Corner Home
01.2009 - 02.2021
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
Alternate Family Living Provider
Social Development
03.2006 - 02.2020
- Participated in ongoing professional development opportunities to stay current on best practices within the field of shared living services.
- Enhanced residents'' daily living experience by providing personalized care and support tailored to individual needs.
- Provided compassionate end-of-life care when necessary while working closely with hospice teams to ensure comfort measures were implemented effectively.
- Collaborated with healthcare professionals to develop comprehensive care plans that addressed physical, emotional, and social needs of each resident.
- Maintained a safe and comfortable home for individuals, ensuring compliance with all regulations and guidelines.
- Served as a role model for other staff members by demonstrating a strong work ethic, adherence to ethical guidelines, and commitment to providing high-quality care.
- Developed strong relationships with residents and their families, fostering a trusting and supportive living environment.
- Assisted residents in achieving personal goals by providing guidance, encouragement, and resources.
- Advocated on behalf of residents within the broader service system to access additional supports or resources as needed based on individual circumstances.
Education
Graduate Certificate - Human Service Counsellor
NBCC
Woodstock06.2007
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Retail Sales
Timeline
Retail Sales Associate
Alcool NB Liquor
03.2021 - 04.2024
Owner/ Operator
Birch Corner Home
01.2009 - 02.2021
Alternate Family Living Provider
Social Development
03.2006 - 02.2020
Graduate Certificate - Human Service Counsellor
NBCC
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