Tyler Long
Ganahl Lumber Company
Sherman Oaks
4
years of professional experience
Dynamic sales professional known for fostering customer loyalty and team growth. Expertise in sales analysis and product knowledge, consistently exceeding sales targets while ensuring exceptional customer service.
Work History
Counter Sales Manager
11 Months- Managed daily sales operations, ensuring high levels of customer satisfaction and service efficiency.
- Exceeded monthly sales targets consistently by training persuasive selling techniques coupled with extensive product expertise.
- Optimized staffing schedules to ensure adequate coverage during peak hours without compromising service quality or
- Evaluated sales performance regularly, identifying areas for improvement and implementing targeted action plans accordingly.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain a consistent message and experience.
- Held team meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Trained new employees on company policies, product knowledge, and best practices for outstanding customer service.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Counter Salesperson
1 Year 11 Months- Assisted customers in selecting products, providing expert advice on lumber and building materials.
- Trained new staff on sales techniques and product knowledge, fostering a knowledgeable workforce.
- Built strong rapport with customers, fostering loyalty and repeat business.
- Answered telephone calls to offer information and promote business products.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Negotiated large contracts with contractors and homeowners
Will Call Clerk
1 Year 5 Months- Processed customer orders efficiently, ensuring accuracy and timely fulfillment.
- Assisted in training new clerks on company policies and operational procedures.
- Coordinated communication between sales and warehouse teams to streamline operations.
- Resolved customer inquiries promptly, enhancing overall service satisfaction.
- Identified areas for process improvement, contributing to increased workflow efficiency.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Education
High School Diploma
Skills
Product knowledge
Sales analysis
Team development
Contract negotiation
Attention to detail
Time management
Problem-solving
Excellent communication
Customer relationship management
Timeline
Counter Sales Manager
Ganahl Lumber Company
10.2025 - CurrentRead More
Counter Salesperson
Ganahl Lumber Company
11.2023 - 10.2025Read More
Will Call Clerk
Ganahl Lumber Company
06.2022 - 11.2023Read More
Pacifica High School
High School Diploma
Read More