Tyler Leduke
Airdrie,Alberta
Summary
As I pursue my Software Development degree, I'm keen on advancing my technical and analytical skills. My hands-on experience with C#.net and PL/SQL, coupled with research proficiency, strengthens my problem-solving abilities. Actively engaging in peer and team reviews reflects my commitment to high coding standards. With strong communication and interpersonal skills, I look forward to contributing effectively and acquiring new knowledge in the dynamic field of IT technologies.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
City Of Airdrie
09.2023 - Current
- Ensured accuracy by updating account information to uphold and manage customer records effectively.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Assisted customers through the company website, facilitating online inquiries and enhancing the overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Demonstrated a proactive and positive response to rapid changes in the work environment.
Facility Attendant
City Of Airdrie
05.2023 - Current
- Self-motivated, with a strong sense of personal responsibility
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Proved successful working within tight deadlines and a fast-paced environment
Regional Manager
DECO Windshield Repair
09.2016 - 09.2017
- Successfully managed an eight-member team of Site Operators
- Scheduled staff and adjusted as required based on needs of customers
- Handled weekly deposits
- Managed payroll
Site Operator
DECO Windshield Repair
03.2016 - 09.2016
- Site management including set-up and teardown of tent and marketing material
- Adapted to rapidly changing customer levels on a daily basis all while ensuring the utmost in customer service and product care
- Responsible for cashflow and maintaining float
Food Counter Attendant
Tim Hortons
07.2014 - 01.2016
- Exceeded the high standards of customer service required
- Managed multiple tasks in high-volume environment
- Insured both cash and credit transactions were accurate and handled in a timely manner
Education
Diploma - Software Development
Bow Valley College
Calgary, AB04.2025
Diploma - Information Systems Security
Southern Alberta Institute of Technology
Calgary, AlbertaBachelor of Science - Computer Science
University of Lethbridge
Lethbridge, AlbertaDiploma - Communications, Culture, Journalism Studies
Okanagan College
Kelowna, BritishHospitality Management -
Southern Alberta Institute of Technology
Calgary, AlbertaHigh School Diploma - undefined
Bert Church High School
Airdrie, AlbertaSkills
- Proficient in Microsoft Office
- Positive attitude and behaviour
- Strong work ethic, reliable and trustworthy
- Excellent communication skills both internal and external
- Quick learner with a strong ability to adapt and acquire new skills on the fly
- Eager to learn and committed to continuous improvement, seeking opportunities to enhance knowledge and skills
- Efficient multitasking
- Scheduling software experience
- WHIMIS and First Aid
Volunteer Experience
- General Volunteering, AARCS Calgary - 2022
- Canadian Blood Donation Services, April 2014
- Minor Hockey Referee, Airdrie Minor Hockey Association - 2013 - 2014
Timeline
Customer Service Representative
City Of Airdrie
09.2023 - Current
Facility Attendant
City Of Airdrie
05.2023 - Current
Regional Manager
DECO Windshield Repair
09.2016 - 09.2017
Site Operator
DECO Windshield Repair
03.2016 - 09.2016
Food Counter Attendant
Tim Hortons
07.2014 - 01.2016
Diploma - Software Development
Bow Valley College
Diploma - Information Systems Security
Southern Alberta Institute of Technology
Bachelor of Science - Computer Science
University of Lethbridge
Diploma - Communications, Culture, Journalism Studies
Okanagan College
Hospitality Management -
Southern Alberta Institute of Technology
High School Diploma - undefined
Bert Church High School
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