Tyler Lawrence

Stockton

Summary

Detail-oriented and compassionate healthcare professional with extensive experience in insurance verification, prior authorization, scheduling, and patient registration. Proficient in Epic and EMR systems, ensuring accuracy in patient records and billing processes while enhancing provider and patient experiences through streamlined workflows and effective care coordination. Recognized for strong attention to detail and exceptional problem-solving skills, adept at navigating complex situations to maintain customer satisfaction. A reliable team player committed to fostering collaboration and achieving results in dynamic healthcare environments.

Overview

years of professional experience

Work History

Supervising Parking Attendant

Douglas Parking LLC

08.2023 - 07.2025

Directed daily operations and coordinated services for diverse community members.
Handled transaction processing and account reconciliation with accuracy.
Developed communication and problem-solving skills in a fast-paced, service-oriented role.
Answered general questions about parking fees, facilities, and directions.
Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.

Patient Advocate

Elevate Patient Financial Solutions

03.2024 - 01.2025

Verified insurance benefits, obtained authorizations for services, and ensured compliance with payer requirements.
Entered patient demographics, insurance, and billing information in Epic with high accuracy.
Coordinated with providers, case managers, and financial counselors to secure timely patient access to care.
Managed an average of 90 patient accounts per week, streamlining approvals and resolving coverage barriers.
Responded to patient concerns and questions with compassionate and knowledgeable service.
Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.

Assistant Store Manager

Starbucks

05.2015 - 02.2023

Supervised and scheduled a team of 10–15 employees to ensure operational efficiency.
Managed inventory, compliance, and financial reporting, ensuring accuracy and accountability.
Trained staff on procedures, customer care, and workflow management.
Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
Maintained visual merchandising standards to create an engaging shopping experience for customers.

Sound Engineer / Media Technician

Pilgrim Christian Church

01.2007 - 01.2015

Coordinated technical operations for events, ensuring accuracy and quality in service delivery.
Directed volunteers, managed logistics, and maintained AV equipment.
Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
Separated instruments, vocals, and peripheral sounds and mixed during post-production stage.

Education

High School Diploma -

Menlo-Atherton High School

Atherton, CA

No Degree - Music Business

Expression College

Emeryville, CA

Skills

Insurance verification proficiency
Patient intake management
Skilled in EMR software management
Skilled in medical record management
Streamlined appointment and workflow organization
Regulatory compliance knowledge

Prioritization and task organization
Supportive patient engagement
Team player attitude
Strong customer service
Reliable and punctual
Patience and tolerance

Websites

Timeline