Tyler Laurin
Winnipeg,Canada
Summary
Dedicated professional with strong customer relationship building and problem-solving skills. Proven ability to manage high-pressure situations while providing exceptional service and maintaining attention to detail.
Overview
3
3
years of professional experience
Work History
Host & Expo
Jonesy's Restaurant & Lounge
Winnipeg, Manitoba
07.2025 - Current
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided customers with accurate wait times and monitored waiting list.
- Processed payments from customers using a POS system.
Host & Expo
Stella's Cafe
08.2024 - 01.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Sales Operations Associate
Value Village
12.2023 - 03.2024
- Maintained knowledge of industry regulations, compliance requirements, and best practices in order to provide guidance as needed
- Coordinated incentive programs to motivate sales team to achieve their goals
- Analyzed sales data to identify trends and opportunities for growth
- Monitored inventory levels to ensure adequate supply of products for customers
- Assisted in onboarding process for new clients by providing necessary documentation and support
- Evaluated effectiveness of pricing strategies by comparing against competitors' offerings
- Trained new sales representatives on company products, services, and best practices
Crew Member
McDonald's
06.2022 - 10.2022
- Worked closely with managers and fellow crew members to prepare orders
- Maintained high cleanliness and adhered to health code standards
- Uphold high professional standards to achieve performance targets
- Operated kitchen equipment in line with safety standards
- Personalized guest experiences, going extra mile to satisfy customer needs
- Addressed customers with friendly greetings and conversations
- Kept wait times low through fast order taking and payment processing
Education
High School Diploma -
Murdoch MacKay Collegiate Institution
Winnipeg, Manitoba06.2025
Skills
- Problem-solving abilities
- Customer relationship building
- Relationship management
- Analytical thinking
- Attention to detail
- Sales and Retail Experience
- Multitasking proficiency
Languages
English
Native/ Bilingual
French
Professional
Timeline
Host & Expo
Jonesy's Restaurant & Lounge
07.2025 - Current
Host & Expo
Stella's Cafe
08.2024 - 01.2025
Sales Operations Associate
Value Village
12.2023 - 03.2024
Crew Member
McDonald's
06.2022 - 10.2022
High School Diploma -
Murdoch MacKay Collegiate Institution