Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Johnston

St Catharines,ON

Summary

Professional with hands-on experience in dental practice management and patient coordination. Skilled in treatment planning, patient communication, and insurance processing. Strong focus on team collaboration and achieving optimal patient outcomes. Known for adaptability and reliability in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Dental Treatment Coordinator

Smile Town Dental Group
03.2025 - Current
  • Coordinated patient appointments and treatment plans to optimize office workflow and enhance patient experience.
  • Managed insurance verification processes, ensuring accurate billing and efficient claims submissions.
  • Developed patient education materials, increasing awareness of treatment options and improving patient engagement.
  • Trained new staff on administrative procedures and patient interaction best practices for seamless onboarding.
  • Referred implant patients to CBCT imaging
  • Helped patients submit and receive approvals for insurance estimates


Front Desk Receptionist

Applebay Dental
03.2021 - 02.2025
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Coordinated communication between departments to enhance service delivery and guest experience.
  • Focused on enhanced treatment planning and insurance estimates
  • Provided strong knowledge and payment plans to patients
  • Implemented scheduling systems for appointments, optimizing resource allocation and time management.

Cashier/Cook

McDonalds
10.2015 - 03.2021
  • Provided exceptional customer service, ensuring positive experiences for all patrons.
  • Processed transactions accurately using point-of-sale systems to maintain efficient operations.
  • Trained new team members on cash handling procedures and customer interaction protocols.
  • Managed inventory levels by restocking supplies and organizing merchandise displays consistently.

Co-Op Dental Assistant

Maplewood Dental
01.2019 - 02.2019
  • Assisted dentists during procedures, ensuring patient comfort and efficient workflow.
  • Prepared treatment rooms and sterilized instruments to maintain a safe environment.
  • Educated patients on oral hygiene practices and post-treatment care instructions.


Education

Certificate - Dental Assisting

Trillium College
St. Catharines, ON
02-2019

Certificate - Pre Health Sciences

Niagara College
Welland
04-2017

Skills

  • HIPAA compliance
  • Office administration
  • Phone etiquette
  • Insurance verification
  • Maintain composure under tight deadlines
  • Receptive to constructive feedback
  • Treatment Planning
  • Excellent multitasking capability
  • Punctual and reliable
  • CPR certified
  • Clerical skills

Timeline

Dental Treatment Coordinator

Smile Town Dental Group
03.2025 - Current

Front Desk Receptionist

Applebay Dental
03.2021 - 02.2025

Co-Op Dental Assistant

Maplewood Dental
01.2019 - 02.2019

Cashier/Cook

McDonalds
10.2015 - 03.2021

Certificate - Dental Assisting

Trillium College

Certificate - Pre Health Sciences

Niagara College

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Tyler Johnston