Tyler Johnsen
Minneapolis,MN
Summary
Results-driven professional with two years of experience as an Account Representative, specializing in relationship management, consultative communication, and delivering exceptional client service. Holds a Bachelor of Science and a Master of Arts in Strategic Leadership, with a strong foundation in leadership, communication, and organizational effectiveness. Recognized for building trust, solving complex challenges, and managing competing priorities in fast-paced environments. Passionate about connecting with individuals, fostering meaningful relationships, and helping others achieve their educational and personal goals.
Overview
4
4
years of professional experience
Work History
Account Representative Manager
Mike Orn State Farm Agency
Andover, MN
06.2024 - Current
- Managed and serviced a portfolio of 5,000+ client households, handling a high volume of phone, email, and in-person client meetings while delivering timely, accurate information and maintaining exceptional professionalism.
- Built strong client relationships by identifying needs and recommending customized insurance solutions that enhanced client satisfaction.
- Generated over $350,000 in total premium across all insurance products.
- Drove new business growth by 27% through networking, community outreach, and diligent lead follow-up while exceeding sales goals by 15%.
- Coordinated with team members to achieve organizational goals, ensuring seamless customer experience across all interactions.
Graduate Assistant of Student Engagement
North Central University
Minneapolis, MN
07.2022 - 05.2024
- Created and led small and large trainings for 135+ student leaders while overseeing 18 student organizations, enhancing leadership skills and engagement on campus.
- Guided students in navigating campus resources and opportunities, fostering greater involvement in the college community through tailored mentorship, counsel, and programming.
- Collaborated with staff, faculty, and student organizations to plan events, fostering teamwork and enriching the educational experience for student leaders in clubs and organizations.
Education
Bachelor of Science - Marketing
North Central University
Minneapolis, MN05-2022
Master of Arts in Strategic Leadership - Business Administration And Management
North Central University
Minneapolis, MN05-2024
Skills
- Client Relationship Management
- Salesforce CRM Expertise
- Research & Data Analytics
- Strategic Planning
- Sales
- Leadership Development
- Customer Service
- Microsoft Office Proficiency
- Advising & Consultative Communication
Educational Work
- Created a study guide that was used in a 400 level project management course to help students prepare for the CAPM exam
- Developed a course curriculum and wrote a syllabus for an undergraduate Sports Management class that is currently being offered in our Sports Management program at North Central University
- Personal research assistant for the Dean of the College of Business & Technology at North Central University. Here, I helped do research for new programs and strategies that were to be implemented by the department. This included extensive research on: Career Services, Digital Education/Online Learning, Virtual Reality In Higher Education, Leading a Remote/Hybrid Team.
Timeline
Account Representative Manager
Mike Orn State Farm Agency
06.2024 - Current
Graduate Assistant of Student Engagement
North Central University
07.2022 - 05.2024
Bachelor of Science - Marketing
North Central University
Master of Arts in Strategic Leadership - Business Administration And Management
North Central University