Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyler Jeter

Yucaipa

Summary

Experienced Collision Center Store Manager with over 11 years in the automotive collision industry, including 5 years successfully managing a high-volume body shop with $600,000+ in monthly revenue and a team of 20+ employees. Proven track record in operations management, customer satisfaction, KPI achievement, team leadership, and continuous process improvement. Previous hands-on experience as a Collision Estimator and Parts Manager offers a comprehensive understanding of shop operations, production flow, and profitability.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Collision Center Store Manager

Crash Champions
08.2020 - Current
  • Manage day-to-day operations of a high-volume collision repair facility generating over $600,000 in monthly revenue.
  • Lead a team of 20+ employees, including estimators, technicians, painters, and administrative staff.
  • Oversee all aspects of customer service, production scheduling, parts procurement, and quality assurance.
  • Maintain strong DRP relationships and ensure compliance with insurance guidelines.
  • Implement process improvements that increased cycle time efficiency by 20%.
  • Monitor KPIs and financial metrics to ensure shop profitability and productivity.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.

Collision Estimator

Service King Collision
07.2016 - 08.2020
  • Provided accurate repair estimates using CCC One and adhered to DRP guidelines.
  • Handled customer intake, insurance communications, supplements, and repair plan documentation.
  • Supported shop production flow by collaborating with technicians and parts department.
  • Achieved consistent CSI scores above 95%.
  • Trained new estimators and mentored junior staff.
  • Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.

Parts Manager

Gerber Collision and Glass
06.2014 - 07.2016
  • Managed parts ordering, receiving, returns, and inventory for a busy collision repair shop.
  • Built strong vendor relationships and negotiated pricing and delivery schedules.
  • Streamlined parts workflow to minimize cycle delays and reduce return rate by 15%.
  • Worked closely with estimators and technicians to ensure parts accuracy and availability.

Education

High School Diploma -

Oak View High School
Yucaipa, CA

Skills

  • Collision Center Operations
  • Revenue & Profitability Growth
  • Team Leadership & Development
  • Customer Service Excellence
  • Estimating & DRP Compliance
  • Parts Management & Inventory
  • Insurance Relations & Negotiations
  • Production Scheduling
  • Quality Control & Safety Compliance
  • Results-oriented
  • Workload management
  • Operational efficiency
  • Employee training
  • Cultural awareness

Certification

  • I-CAR Gold Class Certification (if applicable)
  • CCC One Estimating System – Advanced User
  • OEM Certification Programs (List if applicable)
  • Leadership or Management Training Courses (if completed)

Timeline

Collision Center Store Manager

Crash Champions
08.2020 - Current

Collision Estimator

Service King Collision
07.2016 - 08.2020

Parts Manager

Gerber Collision and Glass
06.2014 - 07.2016

High School Diploma -

Oak View High School

Similar Profiles

CREATE PROFILE
Tyler Jeter