TYLER JAMES KNOWLTON
San Diego
Summary
With a proven track record in retail management, I excel in leading sales teams to exceed targets and streamline operations. I have achieved a 30% YoY revenue increase and developed a guide for internal promotions. Recognized for consistent sales growth and operational excellence, I am adept in customer satisfaction and data analysis. Holding top-ranking positions within the company, I am a dependable and adaptable leader.
Overview
7
7
years of professional experience
Work History
Territory Manager (Verge Mobile)
T-Mobile
San Diego
10.2025 - Current
- Developed and executed strategic sales plans and processes to drive overall sales growth by 20%
- Saw lift in overall Gross profit for Q4 2025 and Q1 2026 by over 15% YOY.
- Oversaw 5 locations across San Diego, ensuring alignment with company standards.
- Conducted regular visits to evaluate performance metrics, operational readiness, and overall store health.
- Collaborated with senior leadership to effectively communicate T-Mobile focuses to frontline teams.
Retail Sales and Operations Manager/Multi-Unit (Verge Mobile)
T-Mobile
San Diego
01.2022 - 09.2025
- Coordinated sales team to meet quotas, increasing monthly sales performance across all stores.
- Generated a 30% year over year increase in both Revenue and Total Activations as measured by ending the year of 2023 with $1.2 Million in Gross Profit.
- Oversaw multiple store locations in sales and operations, supporting new RSM onboarding and ensuring operational continuity.
- Organized outreach events, resulting in consistent month-over-month growth in store gross profit.
- Authored a comprehensive leadership guide for potential 30+ Retail Store Managers nationwide to chart their career growth.
Retail Associate Manager (Verge Mobile)
T-Mobile
Chula Vista
01.2020 - 01.2022
- Moved to highest volume location, contributing to 20% increase in sales and operational efficiency by supporting RSM and revamping sales team.
- Ranked as a Top 10 Store in the company for 2020 on the stack ranker and placed in the top 20% of all retail stores nationally.
- Achieved 100% passing rate in operations audits each quarter by overseeing front of house operations and ensuring compliance.
Retail Sales Lead (HIT Mobile)
T-Mobile
National City
01.2019 - 01.2020
- Delivered the highest amount of Voice activations, BTS activations and Total Revenue in the Company for Q4 of 2019 while maintaining a churn rate of below 5%.
- Achieved consistent 15% month-over-month increase in total gross profit as Top Sales Rep.
- Supported store leadership and fostered effective sales behaviors, driving consistent sales flow and contributing to a 10% increase in gross revenue.
Education
Business Economics - Major
University California, San Diego
06-2023
Economics -
Grossmont College
Grossmont01-2020
Honor Roll Diploma -
Eastlake High School
06-2018
Skills
- Integrity
- Consistency
- Adaptability
- Performance analysis
- Strategic planning
- Sales forecasting
- Process optimization
- Problem solving
- Effective communication
- Business growth
- Data Analysis
- Performance Management
- Salesforce
Accomplishments
- Achieved Top 8% in the company in total Store Performance being Awarded the Presidents Club Vacation/Award.
- Hold the Highest T-Mobile Corporate operations audit within Verge Mobile at 94%.
- Selected for Apollo Leadership Program that prepares the top 15% of RSM's with stretch assignments tailored to promotions within the company.
Timeline
Territory Manager (Verge Mobile)
T-Mobile
10.2025 - Current
Retail Sales and Operations Manager/Multi-Unit (Verge Mobile)
T-Mobile
01.2022 - 09.2025
Retail Associate Manager (Verge Mobile)
T-Mobile
01.2020 - 01.2022
Retail Sales Lead (HIT Mobile)
T-Mobile
01.2019 - 01.2020
Business Economics - Major
University California, San Diego
Economics -
Grossmont College
Honor Roll Diploma -
Eastlake High School