TYLER JAMES HIE
Brantford,Canada
Summary
Compassionate Personal Support Worker experienced in delivering exceptional patient care and ensuring compliance and satisfaction. Developed personalized care plans and provided companionship while managing medication schedules and meal preparation. Demonstrated operational efficiency in customer service, optimizing delivery routes and maintaining safety standards during transportation.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Delivery Driver
Pizza Hutt
Brantford, ON
04.2023 - 10.2026
- Delivered pizzas efficiently to ensure timely customer satisfaction.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Navigated routes effectively using GPS technology to optimize delivery times.
- Verified order accuracy before dispatch, reducing errors and improving service quality.
- Verified order details to prevent customer complaints.
- Managed cash transactions and processed electronic payments securely during deliveries.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Maintained vehicle cleanliness and safety regulations for secure transportation of food items.
Housekeeper
Home2Suites
Brantford, ON
01.2023 - 01.2023
- Performed thorough cleaning of guest rooms to ensure a welcoming environment.
- Maintained cleanliness of public bathrooms, mopped public areas, and cleaned pool area for guest safety and enjoyment
- Maintained cleanliness of hallways through regular vacuuming.
- Restocked and organized supplies in rooms to meet guest needs
- Reported damages in guest rooms to management for prompt action.
- Welcoming guests and helping with anything they may need
- Working with the chemicals needed to clean the rooms
PSW
Tranquility Place
Brantford
01.2023 - 01.2023
- Responded promptly to call bells to assist residents with their needs.
- Facilitated toileting and transfers for residents to ensure their comfort and privacy.
- Provided companionship to residents to enhance emotional well-being
- Responded to emergencies by offering support and coordinating with medical staff.
- Assisted residents with toileting and transfers to ensure comfort and dignity
- Recorded detailed notes about events and activities during each shift for accurate reporting.
- Provided companionship to residents, fostering a supportive and friendly environment.
PSW
Participation Support Services
Brantford
01.2022 - 01.2022
- Assisting clients with hygiene such as showering
- Prepared and served balanced meals daily to individual clients, ensuring nutritional needs were met
- Performed thorough cleaning of rooms and laundry for clients, promoting a hygienic living environment
- Facilitated ceiling lift transfers to enhance client transportation safety
- Assisted clients with personal hygiene routines, enhancing their comfort and dignity
- Provided immediate support for clients' unexpected needs, ensuring their safety and comfort
PSW
Concepts of Care
Brantford
01.2020 - 01.2022
- Provided personal in-home and retirement home care
- Supported clients in maintaining personal hygiene for comfort and dignity.
- Assisted clients with daily hygiene tasks to promote comfort and dignity.
- Provided food delivery and supported clients during meals.
- Assisted clients with transfers and lifts to facilitate movement between locations. to help client change location
- Replaced products and emptied catheters to maintain hygiene standards.
Personal Care
Private Client
Brantford
01.2019 - 01.2019
- Assisted with activities of daily living to promote independence
- Bathed client to maintain proper hygiene and comfort
- Supported clients during toileting routines
- Changing product to make sure the client is dry
- Administered nutrition to clients
- Performed housekeeping tasks daily
Education
Ontario Secondary School Diploma -
Grand Erie Learning Alternatives
BrantfordPersonal Support Worker -
Medix College of Healthcare
BrantfordSkills
- GPS navigation
- Route planning
- Delivery logistics management
- Order verification
- Payment processing
- Cash handling
- Safe driving
- Safety compliance knowledge
- Attention to detail
- Time management
- Problem solving
- Customer service
- Customer interaction
- Clear communication
- Conflict resolution
- Documentation and reporting
Certification
Standard First Aid CPR (Level C) AED, Crisis Prevention Intervention, Gentle Persuasive Approach, Education, Employment and Beyond, Babysitting Certificate, Dementia Certificate, Phlebotomy Certificate
Languages
English, Elementary
Timeline
Delivery Driver
Pizza Hutt
04.2023 - 10.2026
Housekeeper
Home2Suites
01.2023 - 01.2023
PSW
Tranquility Place
01.2023 - 01.2023
PSW
Participation Support Services
01.2022 - 01.2022
PSW
Concepts of Care
01.2020 - 01.2022
Personal Care
Private Client
01.2019 - 01.2019
Ontario Secondary School Diploma -
Grand Erie Learning Alternatives
Personal Support Worker -
Medix College of Healthcare