Tyler Jackson
Calgary,AB
Summary
Dedicated and encouraging manager with a proven track record of over 5 years in a leadership role within an 8 million dollar revenue-generating business. Adept at team building, leading, and motivating personnel to consistently surpass company objectives. Possesses exceptional customer relations aptitude and a talent for cultivating strong relationships. Proficient in leveraging independent decision-making skills and sound judgment to drive positive impacts on overall company success. Committed to applying a unique blend of training, monitoring, and morale-building abilities to enhance employee engagement and elevate performance levels. Experienced in mentoring and challenging team members to consistently meet and exceed ambitious organizational goals. A results-driven professional with a keen analytical mindset, poised to contribute expertise in fostering a collaborative and high-performing work environment.
Overview
8
8
years of professional experience
Work History
Night Manager
JOEY Restaurant Group
06.2019 - Current
- Created nightly shift task lists to assign duties to each employee.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Upheld company standards and compliance requirements for operations.
- Manage and position over 20 skilled staff in key areas throughout shifts to optimize department productivity.
- Assist the General Manager with the operations game plan and implementation of company initiatives.
- Review all operational records and reports to project future sales to determine upcoming business needs.
Account Manager
Ritchie Brothers Financial Services
12.2022 - 08.2023
- Built and maintained client relationships to better understand their financial goals and objectives, providing personalized funding solutions, and addressing any concerns or questions that might arise.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Maintained accurate and organized records of client interactions, financial transactions, and account activities to ensure compliance.
- Worked closely with RBFS credit and funding teams to offer leasing and loan options that work within the client's business needs.
- Utilized salesforce and other CRM software to track sales progress and identify opportunities.
Bartender
Milestones Restaurant
09.2015 - 06.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Bachelor of Management - Operations And Project Management
University of British Columbia
Kelowna, BC04.2022
Bachelor of Science - Biochemistry And Molecular Biology
University of British Columbia
Kelowna, BC04.2018
Skills
- Account Management
- Business Development
- Revenue Retention
- Accounts Payable and Accounts Receivable
- Time Management
- Staff Management
- Order Management
- Issue Resolution
- CRM Software
- Internal Auditing
Timeline
Account Manager
Ritchie Brothers Financial Services
12.2022 - 08.2023
Night Manager
JOEY Restaurant Group
06.2019 - Current
Bartender
Milestones Restaurant
09.2015 - 06.2019
Bachelor of Management - Operations And Project Management
University of British Columbia
Bachelor of Science - Biochemistry And Molecular Biology
University of British Columbia
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