Tyler Herman
Vernon,BC
Summary
Passionate Leader with 10 years in the Service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating a great team and welcoming environment for customers. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Server/Bartender
Cabana/Don Cherry's Sports Bar
10.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Shift Manager/Bartender/Server Trainer
La Cantina De Don Porfirio
02.2023 - Current
- Trained and managed new service staff to meet our standards of operations
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Worked with owners to develop menu and drink items for the menu
- Handled product ordering and front end set up for opening of the restaurant
Project Manager/Director of Sales TCD
Platinum Solutions
03.2019 - 05.2021
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Delivering strong comprehensive and persuasive presentations to potential clients
- Developed and implemented project plans and budgets to ensure successful execution.
- Achieved project deadlines by coordinating with contractors to manage performance.
Shift Supervisor/Bartender
Alexander's Beach Pub
04.2014 - 09.2015
- Built scheduled and organized server sections before each shift
- Managed shift operations, Filled daily orders and served bar customers.
- Resolved customer complaints and issues and offered solutions to maintain customer satisfaction.
Bartender Shift Manager
Turtle Bay Pub
05.2013 - 09.2013
- Followed strict recipes and drink measurements to minimize product used.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
Server Supervisor
Sparkling Hill Resort
04.2011 - 10.2012
- Responsible for handling closing cashout duties and exceeding guests expectations on a nightly basis.
- Resolved problems, improved operations and provided exceptional service.
- High end service in a modern luxury environment .
- Proven ability to learn quickly and adapt to new situations.
Server/Bartender
Predator Ridge Golf Resort
04.2004 - 10.2009
- Organizing and serving large groups,banquets and weddings.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
Education
Real Estate License -
UBC
Vancouver, BCSkills
- Multitasking and Leadership
- High-Volume Environments
- Hospitality Management
- Opening and Closing Procedures
- Motivating Performers
- Delivering Consistent Standard of Service
Certification
First Aid level 2
Serving it Right
Food Safe
Timeline
Server/Bartender
Cabana/Don Cherry's Sports Bar
10.2023 - Current
Shift Manager/Bartender/Server Trainer
La Cantina De Don Porfirio
02.2023 - Current
Project Manager/Director of Sales TCD
Platinum Solutions
03.2019 - 05.2021
Shift Supervisor/Bartender
Alexander's Beach Pub
04.2014 - 09.2015
Bartender Shift Manager
Turtle Bay Pub
05.2013 - 09.2013
Server Supervisor
Sparkling Hill Resort
04.2011 - 10.2012
Server/Bartender
Predator Ridge Golf Resort
04.2004 - 10.2009
Real Estate License -
UBC
First Aid level 2
Serving it Right
Food Safe
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