Tyler Guerra
San Luis Obispo
Summary
Dynamic Information Technology Consultant with a proven track record at California Polytechnic State University, excelling in device and network management. Skilled in device management and network monitoring, I deliver exceptional customer service while enhancing operational efficiency. Adept at collaborating with teams to drive impactful solutions and support user needs effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Information Technology Consultant
California Polytechnic State University
San Luis Obispo
02.2024 - Current
- Address support tickets while delivering outstanding customer service.
- Administer campus devices and oversee user permissions/access utilizing Windows Server Suite and Powershell.
- Oversee data management utilizing OneDrive, Sharepoint, and Peoplesoft.
- Collaborate with Networking team to maintain records on DHCP reservations for campus IPs.
- Support security engineers in network monitoring utilizing Splunk and Wireshark
Genius
Apple Inc.
11.2021 - 01.2024
- Facilitated customer assistance for questions and problems pertaining to iMac and MacBook products.
- Conducted hardware enhancements and repairs for iMac and MacBook machines, documenting all cases diligently.
- Facilitated skill development and support for less-experienced technicians
Technical Expert
Apple Inc.
01.2020 - 11.2021
- Supported customers in resolving issues related to iOS devices
- Conducted hardware repairs and upgrades for iOS devices, ensuring thorough documentation of every case.
- Collaborated with sales team to provide customers with technical insights for device purchases.
Sales Specialist
Apple Inc.
09.2018 - 01.2020
- Delivered exceptional service by assisting customers with purchases and educating on Apple products.
- Collaborated with back of house team to maintain precise inventory records
- Collaborated with visuals team to enhance store merchandising
Volunteer
Peace Corps
Angoche
08.2016 - 07.2018
- Instructed high school students in English, Math, and Biology over a period of 2 years
- Assisted in running youth development center facilitating tutoring and resources for student learning.
- Led two weekly youth groups centered on community health initiatives and HIV/AIDS prevention awareness
Education
Bachelor of Science - Molecular Biology
Molecular Biology
California State University, Chico05-2016
High School Diploma -
Newbury Park High School
Newbury Park, CA06-2011
Skills
- Device and network management
- Active Directory administration
- Group policy configuration
- SCCM deployment
- OneDrive integration
- SharePoint collaboration
- Jamf management
- Splunk analysis
- Python programming
- Wireshark analysis
Certification
- CompTIA A+
- CompTIA Security+
- CompTIA Network+
- Apple MacOS certified
Current Role
Information Technology Consultant, California Polytechnic State University, San Luis Obispo, CA, 02/01/24, Present, Respond to support tickets with exceptional customer service., Manage campus devices and user permissions/access via Windows Server Suite and Powershell., Manage data using OneDrive, Sharepoint and Peoplesoft., Work with Networking team to keep records on DHCP reservations for campus IPs., Assist security engineers with network monitoring using Splunk.
Languages
Spanish
Native/ Bilingual
Timeline
Information Technology Consultant
California Polytechnic State University
02.2024 - Current
Genius
Apple Inc.
11.2021 - 01.2024
Technical Expert
Apple Inc.
01.2020 - 11.2021
Sales Specialist
Apple Inc.
09.2018 - 01.2020
Volunteer
Peace Corps
08.2016 - 07.2018
Bachelor of Science - Molecular Biology
Molecular Biology
High School Diploma -
Newbury Park High School
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