Tyler Graham
Toronto
Summary
I'm a results-driven leader with a proven track record of boosting sales and optimizing operations through strategic planning, employee engagement, and decisive decision-making. With 10 years of leadership in sales and operations, I'm skilled in analyzing market trends, implementing best practices, and driving compliance to exceed targets and achieve sustained growth. I bring strong problem-solving skills and have a history of success - and am committed to leveraging these qualities, experience, and more to achieve the organizational goals with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Manager of Franchise Profitability (District Manager)
Restaurant Brands International/Tim Hortons
01.2022 - 03.2024
- Strategic leader that drove operational success and profitability for 17 franchise ownership groups overseeing 71 Tim Hortons locations collectively generating over 100 million in annual revenue
- Elevated Net Promoter guest experience scores across the district by implementing hands-on coaching for franchise owners, leading in person training sessions and ensuring process excellence through consistent follow up and accountability measures
- Achieved outstanding sales growth, surpassing year-over-year targets by enhancing attach rate and add-on metrics, leveraging targeted coaching to drive behaviour focused improvements
- Orchestrated seamless product launches for new and seasonal items, coordinating across 71 locations with precision
- Designed and delivered impactful training events for groups of 30+ attendees and developed comprehensive training materials to ensure consistent execution
- Optimized profitability through in-depth P&L analysis, uncovering opportunities for cost efficiency and revenue growth resulting in measurable year-over-year profit increases for multiple franchise partners
District Manager
GameStop/EB Games
05.2018 - 09.2021
- Dynamic district leader overseeing 15 retail locations and high performing teams, driving over $30 million in annual revenue through operational excellence and strategic leadership
- Consistently exceeded sales goals, delivering year-over-year growth and boosting gross profit margins by ~3% or more for each location though targeted strategies and performance optimization
- Built and empowered high performing teams by recruiting, hiring and mentoring management talent, fostering leadership development to exceed KPI’s and achieve actionable business objectives
- Steered the district through the Covid 19 pandemic, adapting operations with agility to implement safety programs, optimize schedules, and provide critical support and guidance to store leaders during unprecedented challenges
District Manager
Rogers Communications
02.2014 - 06.2017
- Inspiring Territory leader managing 12 Rogers Communications and 4 Fido retail locations, guiding teams of 10+ people to deliver exceptional results and operational excellence
- Drove strategic B2B success by managing the full sales cycle for large accounts including cold-calling, delivering impactful sales presentations and providing comprehensive after sales support to build lasting client relationships
- Regional Champion of the guest experience program for the region to ensure all districts were supported with information and data to deliver on the highest of standards regarding the customer journey
- Consistently exceeded sales targets, driving district wide revenue growth of ~2-3% annually by securing new acquisitions and renewals across the suite of services while maintaining exceptional performance on attach rate metrics
Education
Skills
- Hospitality leadership
- Customer relationship management (CRM)
- Policy and procedure development
- Performance management
- Data analysis
- Coaching and mentoring
- Recruiting and interviewing
- Operations management
- P&L management
- Business development
- Team leadership
- Staff training and development
Timeline
Manager of Franchise Profitability (District Manager)
Restaurant Brands International/Tim Hortons
01.2022 - 03.2024
District Manager
GameStop/EB Games
05.2018 - 09.2021
District Manager
Rogers Communications
02.2014 - 06.2017
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