TYLER GRAHAM
District Manager : People Leader
BOWMANVILLE
Summary
District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Overview
16
16
years of professional experience
1
1
Language
Work History
District Manager
Mary Brown's
04.2025 - Current
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction at 19 locations.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Achieved consistent revenue growth by identifying new business opportunities, and immediately improving guest feedback scores in the district.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
Sales Consultant
Nissan Canada/Link Auto Group
05.2024 - 03.2025
- Delivered 14+ vehicles monthly (30% above dealership average), generating over $490,000 in gross revenue, despite operating in a low-traffic environment.
- Built and maintained high client retention rates through tailored financing solutions and personalized vehicle presentations, resulting in 25% repeat and referral business.
- Negotiated favorable trade-in and financing terms, contributing to dealership profitability and customer satisfaction metrics.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Manager of Franchise Performance
Restaurant Brands International/Tim Hortons
01.2022 - 03.2024
- Corporate leader and consultant for 17 franchise ownership groups with a total of 71 Tim Hortons restaurants that generated over $100 million in yearly revenue
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Coordinated large-scale product launches for new and seasonal items ensuring consistency across 71 restaurants - hosted and planned group training events for 30+ attendees, compiled training guides
- Conducted comprehensive P&L analysis to identify key areas for improvement, resulting in significant year-over-year profit growth for multiple Franchisee's
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
District Sales Manager
GameStop
05.2018 - 09.2021
- District leader for 15 retail units and teams that generated over $20 million in yearly revenue
- Led the district through the COVID-19 pandemic, ensuring agility in schedules and operations, launching key safety programs, and providing critical support and direction to store leaders
- Collaborated cross-functionally with head office, regional, and other teams nationally to maintain consistent message and experience.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coached Managers in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
District Sales Manager
Rogers Communications
02.2014 - 06.2017
- Territory leader for 12 Rogers Communications and 4 Fido Retail locations with an average team count of 10+ people
- Led the complete B2B sales cycle for large accounts including cold calls and sales presentations, after-sales support, and follow-up
- Champion of the guest experience program for the region to ensure all districts were supported with information and data to deliver on the highest of standards regarding the customer journey
- Over 3 years of quota achievement on territory sales targets achieving a 5-8% improvement YOY in combined revenue/year from new acquisitions and renewals gained from the suite of services offered
- Coached and promoted high-achieving sales and management employees to fill leadership positions with qualified staff and boost company growth.
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
Sales Manager/Store Manager
Rogers Communications
10.2009 - 02.2014
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Negotiated terms and agreements with clients, contract renewals
- Consistently delivered on all accountable sales targets i.e. New Acquisitions- $7 million gross revenue per year, Renewal- $12 million gross revenue per year. Increase in average revenue per user consistent at 10% YOY growth
Education
High School Diploma -
Victoria High School
Skills
- Presentation-savvy
- Territory sales management
- Sales team leadership
- Key account development
- Relationship building
- Business development and planning
- Performance evaluations
- Sales lifecycle management
- Training and mentoring
- Productivity improvement specialist
Timeline
District Manager
Mary Brown's
04.2025 - Current
Sales Consultant
Nissan Canada/Link Auto Group
05.2024 - 03.2025
Manager of Franchise Performance
Restaurant Brands International/Tim Hortons
01.2022 - 03.2024
District Sales Manager
GameStop
05.2018 - 09.2021
District Sales Manager
Rogers Communications
02.2014 - 06.2017
Sales Manager/Store Manager
Rogers Communications
10.2009 - 02.2014
High School Diploma -
Victoria High School
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