TYLER GENTRY
Canoga Park
Summary
Customer service professional with expertise in high-volume call handling and patient support. Skilled in conflict resolution and CRM management, enhancing patient satisfaction and operational efficiency. Navigates complex healthcare systems while ensuring HIPAA compliance and building strong client relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Call Center Agent
Kaiser Permanente
Los Angeles
08.2024 - Current
- Handled high-volume inbound calls from patients about appointments, billing inquiries, and healthcare services, ensuring timely and accurate responses.
- Provided compassionate support to patients navigating healthcare systems, enhancing patient satisfaction and understanding.
- Schedule, reschedule, and cancel hospital and clinic appointments while ensuring accuracy of patient information.
- Collaborated with medical staff and internal departments to address patient needs and resolve concerns, improving overall service delivery.
- Maintain strict compliance with HIPAA regulations and patient confidentiality standards.
- Utilize multiple healthcare systems to document interactions and resolve patient issues in real time.
- Assisted with special teams which involved target dating and net loss.
Sales Agent
AT&T
Virtual
09.2023 - 01.2024
- Consistently exceed monthly sales quotas and performance targets.
- Built strong customer relationships by identifying needs and recommending tailored solutions to drive repeat business.
- Managed customer inquiries via phone and chat, delivering product and technical support to enhance customer satisfaction.
- Maintained detailed records of customer interactions and transactions in CRM systems to ensure accurate tracking and follow-up.
- Stay informed on new products, promotions, and pricing to provide accurate guidance.
Brow Artist
Brow Junkie
Los Angeles
03.2020 - 09.2023
- Executed brow services, facials, eyelash extensions, and microblading treatments to enhance client satisfaction.
- Built strong customer relationships that increased repeat business and referrals.
- Marketed services and products to drive customer acquisition and engagement.
- Coordinated appointment scheduling and client records while ensuring a clean, organized workspace for optimal service delivery.
Support Agent
Redfin Real Estate
Long Beach
03.2015 - 06.2018
- Responded to customer inquiries via phone, email, chat, and web platforms.
- Maintained strong product knowledge and collaborated with internal teams to effectively resolve escalated issues.
- Managed client accounts, ensuring timely and accurate information on real estate services to enhance client satisfaction.
- Assisted with lead qualification and conducted follow-up with prospective buyers and sellers to drive engagement.
Administrative Assistant
Ultimate Staffing
Los Angeles
05.2013 - 01.2015
- Served as first point of contact for phone inquiries and office visitors, enhancing communication and professionalism.
- Coordinated scheduling of meetings, maintained calendars, and prepared reports to support smooth office operations.
- Managed confidential files and organized filing systems to ensure easy access to essential documents.
- Maintained databases and assisted with presentations using Microsoft Office.
Sales Representative
Sixt Rental Car
Los Angeles
01.2011 - 01.2013
- Delivered exceptional customer service by clearly explaining rental policies and services.
- Facilitated rental reservations, payments, and vehicle processing to enhance customer experience.
- Managed high-volume phone inquiries regarding reservations and services.
- Conducted vehicle inspections and ensured proper documentation for rentals.
Education
Associate of Science - Imaging
CBD
Los Angeles, CA01-2027
Real Estate
Los Angeles, CA01-2015
Associate of Science - Coursework toward
National University
Los Angeles, CASkills
- High-Volume Call Handling
- Call handling
- Customer Service & Patient Support
- Appointment Scheduling
- Patient scheduling
- CRM & Database Management
- Salesforce
- HIPAA compliance
- HIPAA regulations
- Technical Support
- Medical terminology
- Sales & Lead Generation
- Conflict Resolution
- Client management
- Collaboration
- Problem solving
- Microsoft Office
Certification
Real Estate License - California & Nevada
Timeline
Call Center Agent
Kaiser Permanente
08.2024 - Current
Sales Agent
AT&T
09.2023 - 01.2024
Brow Artist
Brow Junkie
03.2020 - 09.2023
Support Agent
Redfin Real Estate
03.2015 - 06.2018
Administrative Assistant
Ultimate Staffing
05.2013 - 01.2015
Sales Representative
Sixt Rental Car
01.2011 - 01.2013
Associate of Science - Imaging
CBD
Real Estate
Associate of Science - Coursework toward
National University