Tyler Durkin
Nepean,ON
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate, Key Holder
SoftMoc
Ottawa, Ontario
01.2024 - Current
- Processed returns, exchanges, and refunds in accordance with company policies.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Assisted customers with product selection, sizing and styling.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers upon entering the store and provided assistance.
- Demonstrated knowledge of store products and services.
Front End Sales Associate, Cashier
Lowes
Ottawa, Ontario
01.2023 - 08.2023
- Educated customers on features and benefits of various products available in the store.
- Resolved customer complaints promptly and professionally while maintaining a positive attitude.
- Adhered to safety standards while handling heavy equipment or hazardous materials within the store environment.
- Provided customer service support for store operations, including returns and exchanges.
- Prepared displays for upcoming promotions or special events.
- Demonstrated expertise in hardware products and services to customers.
- Processed cash and credit transactions accurately at checkout counter.
- Answered incoming phone calls from customers regarding product information or availability.
Retail Sales Associate
Saks OFF Fifth Ave
Ottawa, Ontario
09.2021 - 08.2022
- Handled customer complaints in a professional manner.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
Meat Clerk, Butcher
Loblaws
Ottawa, Ontario
06.2020 - 08.2021
- Performed daily cleaning duties in the work area including sanitizing cutting boards and utensils.
- Monitored temperatures of freezers and refrigerators to maintain food safety standards.
- Checked expiration dates on product packages to ensure freshness and quality standards were met.
- Assisted customers with special requests or complaints regarding their purchases.
- Rotated stock to ensure quality control.
- Provided friendly customer service by answering questions about available products.
- Created attractive displays of merchandise that would draw customer attention.
- Trimmed, cut, and packaged meats for sale in retail cases.
- Labeled items correctly so they could be easily identified by customers.
- Weighed, priced, and wrapped meats before placing them in display cases.
Education
Bachelor of Arts - Marketing And Advertising
Algonquin College
Ottawa, ON01-2025
High School Diploma -
St.Paul High School
Ottawa, ON06-2020
Skills
- Strategical Marketing
- Retail Sales
- Money Handling
- Loss Prevention
- Relationship Building
- Customer Service
- Order Processing
- Product Promotions
- Upselling strategies
- Cash Register Operation
Languages
English
Native/ Bilingual
French
Limited
Timeline
Retail Sales Associate, Key Holder
SoftMoc
01.2024 - Current
Front End Sales Associate, Cashier
Lowes
01.2023 - 08.2023
Retail Sales Associate
Saks OFF Fifth Ave
09.2021 - 08.2022
Meat Clerk, Butcher
Loblaws
06.2020 - 08.2021
Bachelor of Arts - Marketing And Advertising
Algonquin College
High School Diploma -
St.Paul High School
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