Tyler Cullen
Calgary,Canada
Summary
Motivated and dedicated individual interested in an entry-level Pipefitter/Steamfitter apprenticeship position. Eager to contribute to the team's success by learning quickly and actively supporting the achievement of company goals. With a diligent work ethic and a passion for the trade, prepared to make a valuable contribution to the organization while continuously developing skills in this field.
Overview
10
10
years of professional experience
Work History
Customer Development Representative
UniFirst Corporation
04.2023 - Current
- Used latest information systems and business analytical tools to support decision-making.
- Enhanced customer satisfaction by identifying and addressing clients'' needs in a timely manner.
- Demonstrated strong problem-solving skills when faced with challenging situations, ultimately achieving positive outcomes for both the company and the client.
- Leveraged extensive product knowledge to upsell complementary offerings, increasing average order value per transaction substantially over time.
- Trained and mentored new employees, enhancing team performance and productivity.
Route Service Representative
Unifirst Corporation
08.2022 - 04.2023
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Emphasize the features of products to highlight how they solve customer problems, while answering questions about the products.
- Adhered strictly to compliance standards set forth by both the company as well as industry regulators.
- Participated actively in team meetings aimed at identifying areas of improvement, brainstorming solutions and sharing best practices.
Bartender
Bobby’s Place Tavern
04.2018 - 05.2022
- Maintained bar including tapping kegs, prepping stock, and general cleanliness
- On boarded new employees with training and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Kept register accurate through correct billing, payment processing and cash management practices
- Explained changes to features and suggest choices based off customer preferences
- Cultivated relationships with regular customers.
Bartender
PZA Parlour
04.2016 - 04.2018
- Create complex cocktails including feature bartender creations weekly
- Perform managerial duties including creating sections, adhering to customer requests as required
- Train and monitor new employee’s actions and behaviours while maintaining a positive work environment.
Bartender
Earls Kitchen + Bar
10.2015 - 04.2016
- Maximized performance by monitoring daily activities and mentoring team members
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Kept register accurate through correct billing, payment processing and cash management practices.
Sales Associate
Future Shop
10.2014 - 03.2015
- Full-time sales consultant
- Top 10 seasonal employee in Canada
- Key holder.
Education
Bachelors of Business Administration (BBA) - Management
Mount Royal University
05.2024
Certification -
Chinook Learning Services
High School Diploma -
Centennial High School
01.2014
Skills
- Certified in CPR/AED
- Teamwork
- Efficiency
- Time management
- Active listening
- Patience and resilience
- Task Prioritization
- Problem solving
- Detail oriented
- Creative thinker
References
- Mrs. Destiny Campbell, UniFirst Team Lead - (403) 860-7716
- Mr. Tyler Bunce, Journeyman Pipefitter/Steamfitter (Professional Reference) -
- Mr. Killian Slobodian, Prior UniFirst Service Manager - (587) 228-9063
Languages
English
Full Professional
Timeline
Customer Development Representative
UniFirst Corporation
04.2023 - Current
Route Service Representative
Unifirst Corporation
08.2022 - 04.2023
Bartender
Bobby’s Place Tavern
04.2018 - 05.2022
Bartender
PZA Parlour
04.2016 - 04.2018
Bartender
Earls Kitchen + Bar
10.2015 - 04.2016
Sales Associate
Future Shop
10.2014 - 03.2015
Bachelors of Business Administration (BBA) - Management
Mount Royal University
Certification -
Chinook Learning Services
High School Diploma -
Centennial High School
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