Tyler Comrie

• Provide customer onboarding and training to ensure successful product adoption.
• Conducted regular business reviews with customers to understand their needs and adjust strategies accordingly.
• Provided guidance on how customers can maximize the value they receive from products and services.
• Implemented feedback loops from customers into product development processes.
• Developed plans and strategies to grow business and achieve company portfolio goals.
• Collaborated with sales and marketing teams to identify upsell and cross-sell opportunities.

Achievements:

• First CSM to achieve & exceed quota in my first quarter off ramp.
• Worked with the Director of CS to revamp our QBR slide deck, and create a new script for retention calls.

• Researched ICP accounts to build a pipeline of qualified leads.
• Collaborated with sales team members to develop new strategies and sequences for targeting new prospects.
• Conducted outreach activities, such as cold calling, emailing and LinkedIn.
• Provided regular updates on progress towards meeting monthly targets.
• Analyzed sales data to identify areas of improvement in our processes.
• Assisted in developing targeted campaigns for different customer segments.
• Conducted trainings to educate staff on best practices for client engagement and lead generation.

Achievements:

• Average Quota attainment of 135% during my tenure
• Fastest meeting booked in company history (Day 2)
• Provided assistance in hiring & training new hires (4 new BDR's since I joined)
• Led team training sessions on ICP, Persona's, and the greater FP&A space

• As a part of the Recruitment team, I was a strategic business partner handling the end-to-end recruitment cycle for a variety of business unit searches, with a primary focus on our GTM teams in the US, Canada & internationally.
• Partnering with department leads on headcount planning, recruitment strategies, retention strategies, and managing the end-to-end recruitment cycle
• Collaborate with hiring managers and executives to understand hiring needs and define requirements
• Develop unique sourcing strategies to source top passive candidates
• Review resumes, interview candidates and drive the hiring process from end to end
• Organize and facilitate interview debriefs, helping to guide and drive decision making
• Own the offer approval, extension and negotiation process, and effectively close prospective candidates
• Create and maintain an exceptional candidate experience.

Achievements:

• Responsible for 50+ strategic hires in FY22
• Earned Recruiter of the Month in January FY23 for closing the most roles (7 headcounts closed)
• 100% offer acceptance rate YTD
• Consistently recognized by candidates and Hiring Mangers for providing a supportive and seamless hiring process
• Vastly exceeded hiring goals every quarter since joining, resulting in the company's best hiring quarter in its 20-year history

• As a part of the Professional Recruitment Team, I effectively built up a strong network of candidates, with a primary focus in the Financial/IT industry
• I consistently delivered quality candidates to a wide range of positions, always ensuring a smooth and seamless onboarding process
• Established recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs
• Determines applicant requirements by studying job description and job qualifications
• Identifying and recruiting prospective candidates using a variety of channels (ATS, LinkedIn, Indeed, Referrals, Schools etc…)
• Assessing candidates to ensure qualification match, cultural fit and compatibility
• Conducting confidential interviews, checking references and filtering candidates for open positions
• Onboard new employees in order to become fully integrated
• Provide analytical and well documented recruiting reports to the rest of the team
• Act as a point of contact and build influential candidate relationships during the selection process.

• I consistently built deep and long-lasting relationships with my customers, by understanding their needs and providing personalized financial solutions
• Advise clients of high-level financial recommendations from available investment and credit solutions
• Increase customer financial confidence by providing personalized financial advice, answering customer questions, and addressing their concerns, raising matters as appropriate to team members or partners while maintaining confidentiality and accuracy
• Strive to achieve and improve service level agreements and productivity targets
• Participate fully as a team member, help build a positive and diverse work environment, willingly assist and mentor others in the completion of work activities, and address communication issues efficiently.