Tyler Coleman
Brantford,ON
Summary
Dynamic leader with a proven track record at Lids Sports Group, enhancing team performance and customer satisfaction. Expert in customer service management and problem-solving, achieving sales targets through innovative strategies. Excelled in multitasking and fostering brand loyalty, with a notable conversion measurement of 33%. Skilled in training and mentoring, driving operational excellence and elevating shopping experiences.
Overview
13
13
years of professional experience
Work History
Store Manager
Lids Sports Group
Brantford, ON
05.2022 - Current
- Oversees daily store operations, ensuring smooth scheduling and payroll management.
- Train and evaluate staff, enhancing team performance and engagement.
- Implement customer service strategies, boosting sales and meeting targets.
- Maintain accurate records in compliance with company policies and procedures.
- Ensure store presentation aligns with visual merchandising standards enhancing sales and the customer experience.
- Introduction of new and efficient merchandising techniques, elevating store aesthetics and improving the shopping experience.
Assistant Manager and Receptionist
Vogue Optical
Brantford, ON
04.2016 - 05.2022
- Assisted patrons with medical care and eye wear selection while maintaining full doctor bookings.
- Delivered exceptional service, fostering strong customer retention.
- Developed strong customer resolution driving interest in brand loyalty.
- Set and achieve daily/weekly sales targets, while also focused on conversion of medical appointments into revenue.
- managed both businesses seamlessly with effective management of daily operations in the absence of the employer.
Manager of L,ast Impressions/Retail Keyholder
The Shoe Company
Ancaster, ON
03.2012 - 11.2015
- Ensure customer satisfaction with service scores above 80%. Receiving constant customer compliments.
- Efficient handling and execution of online purchase orders.
- Maintained a consistent conversion measurement of 33% through effective teamwork and sales strategies.
- Development of strong multitasking skills to balance customer interaction and administrative duties.
Education
GED -
M.M. Robinson High School
Burlington, ON06.2010
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Team Leadership
- Fostering brand loyalty
Timeline
Store Manager
Lids Sports Group
05.2022 - Current
Assistant Manager and Receptionist
Vogue Optical
04.2016 - 05.2022
Manager of L,ast Impressions/Retail Keyholder
The Shoe Company
03.2012 - 11.2015
GED -
M.M. Robinson High School