Tyler Chadee
Brampton,ON
Summary
Dedicated and results-driven Operations Manager with a proven track record of optimizing processes, enhancing compliance, and consistently delivering top-line and bottom-line growth. Seeking an opportunity to join a high-performance team and apply my skills, vigor, and efficiency to drive business success.
Overview
8
8
years of professional experience
Work History
Hospitality Manager
Woodbine Entertainment
09.2022 - Current
- Successfully hired and trained 120 new employees, contributing to the opening of 5 brand new restaurants under the direction of the Operations Management Team, including Marry Browns, Noodle Box, Tim Hortons, Pizzaolo, and Big Smoke Burger franchises
- Managed and controlled all five units on a consistent basis, ensuring efficient and smooth operations
- Accountable for the supervision of the day-to-day operations of the restaurant, including employee assignment, shift communication, employee training, and active floor management during service
- Built and maintained strong relationships with guests, team members, and senior management
- Demonstrated a commitment to creating a culture focused on the enjoyment of horse racing, sports, food, and drink
- Provided general administrative support for the restaurant and ensured compliance with bar, beverage, and wine control procedures
- Conducted briefings with staff prior to each shift/special event and tracked sales, invoicing, and managed inventory
- Actively participated in the Health & Safety Committee, ensuring compliance with health and safety regulations
- Maintained facility cleanliness and performed additional duties as required.
- Scheduled work hours for 120 unionized employees to achieve adequate manpower coverage.
Operations Manager
ADGC
06.2020 - 08.2022
- Spearheaded sales, call center, tool warranty and repair, shipping, receiving, warehousing, and billing operations
- Collaborated closely with the sales force, aligning strategies to achieve corporate goals
- Managed and controlled all five units on a consistent basis, ensuring efficient and smooth operations
- Managed and mentored a team of 12 direct reports, ensuring their professional development
- Achieved an impressive 18% increase in sales revenue
- Led recruitment, hiring, and comprehensive training of shift supervisors and seasonal staff
- Vigilantly enforced contact center policies, procedures, and quality assurance measures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Multi Unit Operations Manager
HMSHost
10.2019 - 02.2020
- Expertly managed operations for a portfolio of twelve units, consistently meeting and exceeding performance targets
- Implemented comprehensive training and development programs for unionized employees, fostering a culture of excellence
- Handled weekly payroll processing, ensuring timely and accurate disbursements
- Masterfully controlled costs and product mix, resulting in improved profit margins
- Skillfully resolved team conflicts and addressed client complaints, enhancing overall customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Kitchen Manager
Chuck's Roadhouse
06.2018 - 09.2019
- Solely responsible for inventory management, optimizing supply levels for both front and back of house operations
- Achieved a remarkable reduction in chit times, from 35 to just 25 minutes, enhancing operational efficiency
- Managed staffing operations, from hiring and training to making strategic decisions on staffing selections
- Oversaw high-volume daily operations, diligently working to maintain scheduling and reduce labor and food costs
- Maintained regular communication with restaurant owners to align operations with budget goals.
Manager Front of House
Golden Palace
07.2015 - 05.2018
- Assembled and led a dynamic team of 32 employees, consistently ensuring top-notch service
- Successfully reduced produce costs by 12%, demonstrating a keen focus on cost control
- Managed customer inquiries and complaints, effectively addressing issues and improving customer satisfaction
- Delegated tasks and optimized workflow, leading to a remarkable 36-second reduction in service times
- Conducted daily safety inspections, ensuring a safe and compliant work environment.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Education
Bachelor of Science in Forensics -
University Of Toronto
Mississauga, ONSkills
- Airport Security Badge (RAIC)
- Proficient in Advanced Windows XP and 2019 Microsoft Office Suite
- Exceptional time management and organizational skills
- Strong communication and interpersonal abilities
- Excellent customer service expertise
- Detail-oriented and quick learner with multitasking capabilities
- Positive attitude, punctual, and highly team-oriented
- Team Member Development
- Account Management
- Facilities Management
- Operational Efficiency
Timeline
Hospitality Manager
Woodbine Entertainment
09.2022 - Current
Operations Manager
ADGC
06.2020 - 08.2022
Multi Unit Operations Manager
HMSHost
10.2019 - 02.2020
Kitchen Manager
Chuck's Roadhouse
06.2018 - 09.2019
Manager Front of House
Golden Palace
07.2015 - 05.2018
Bachelor of Science in Forensics -
University Of Toronto
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