Tyler Campbell
San Jose
Summary
Senior Customer Operations Account Manager at XILINX/AMD specializing in supply chain management and forecasting accuracy. Demonstrated success in optimizing demand and improving customer satisfaction metrics. Proficient in SAP ERP and Salesforce, with a strong focus on revenue analysis and customer relationship management.
Overview
11
11
years of professional experience
Work History
Senior Customer Operations Account Manager
XILINX/AMD
San Jose
07.2021 - Current
- Manage supply chain to monitor demand against supply to meet company and customer objectives.
- I have handled and onboarded one of our top medical accounts in our department by managing their forecasting reports, using critical end to end thinking to ensure they have top customer support and sees no delay in their production timeframes.
- Created an end-of-the-end view of the operational requirements of the sales organization to help track revenue for successful quarter end closes.
- Create top revenue reports and analyze weekly data against key performance metrics, pipeline management, and supply analysis for stakeholders.
- Analyze consumption rates and ordering patterns to optimize demand/supply for one of our top direct medical companies.
- Prepare executive level slide decks and customer status updates for key executives for monthly reviews.
- Review forecasts and work closely with the business unit on demand and inventory targets while maintaining a high level of forecast accuracy.
- Work closely with BU and plan to handle supply based on lead-time, capacity, and enhance supply positioning from the component level through finished goods.
Inside Sales and Marketing
Avnet
San Jose
04.2017 - 06.2021
- Promote Avnet Products and services by managing sales, forecasting, customer service, and supply chain.
- Drive timely price quote response for direct, distribution, and contract pricing.
- Manage & support customers to generate/increase their revenue yearly in a fast-paced business/customer environment.
- Reporting analytics for promotions including cost, participation, and effectiveness for ROI research to Senior Management and Global Team Leaders on quarterly basis.
- Logistics problem solving from delayed shipments, invoice corrections, and on time delivery status with all departments within the company.
Solutions Support Specialist (Inside Sales)
Avnet
San Jose
10.2014 - 04.2017
- Managed orders for customers from start to finish with a customer satisfaction average of 92%.
- Managed on time delivery to excel at a positive on time track record.
- Worked with engineers to prepare ECO and deviation plans to process customer’s supply chain program.
- Draw attention to SLA’s which exceed their agreement or otherwise do not meet the requirement within my customers’ expectations.
Education
Bachelors of Science - Business Management Degree - Emphasis in Entrepreneurial Studies
BYU, Idaho
Rexburg, ID07.2016
Associates of Arts -
West Valley College, CA
CA06.2013
Skills
- PC and Mac platforms
- Microsoft Excel, PowerPoint, and Power BI
- SAP ERP system
- Salesforce expertise
- Supply chain management
- Forecasting accuracy
- Revenue analysis
- Key performance indicators
- Demand planning
- Customer relationship management
Timeline
Senior Customer Operations Account Manager
XILINX/AMD
07.2021 - Current
Inside Sales and Marketing
Avnet
04.2017 - 06.2021
Solutions Support Specialist (Inside Sales)
Avnet
10.2014 - 04.2017
Bachelors of Science - Business Management Degree - Emphasis in Entrepreneurial Studies
BYU, Idaho
Associates of Arts -
West Valley College, CA
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