Tylee Nguyen
Temecula
Summary
Dynamic Food and Beverage Supervisor at Embassy Suites with expertise in staff supervision and cost control. Enhanced customer satisfaction through efficient service and training, achieving top-rated health inspection scores. Proven ability to foster a positive work environment while optimizing inventory management and ensuring compliance with sanitation standards.
Completing a Bachelors in Sociology at a four year university. As a full time student I have proven ability to maintain perfect attendance and academic scores while also working full time as a supervisor. I have enthusiasm to learn and gain expertise in any field of work I have been given the opportunity to work in.
I hope to foster work ethic and build my resume to help with my future career.
Overview
6
6
years of professional experience
Work History
Food and Beverage Supervisor/ Cook
Embassy Suites
05.2024 - Current
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Promoted an inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as a valuable resource for continuous improvement efforts.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Streamlined operations by implementing effective scheduling strategies for staff, balancing workload, and minimizing labor costs.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Server
Benihana
11.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Customer Service Representative
Midland Group and Associates
01.2022 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Student Assistant
CSUSB Communications Department
08.2019 - 03.2020
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
- Collaborated with team members on event planning and execution, resulting in successful campus events and activities.
- Provided exceptional support during peak registration periods, ensuring students had access to required information and resources.
- Facilitated a positive learning environment by providing support services to students with accommodation needs.
- Managed scheduling and logistics for guest speakers, enriching academic experience for students.
Education
Bachelor of Science - Sociology
Arizona State University
Tempe, AZ05-2026
High School Diploma -
Vista Murrieta High School
Murrieta, CA06-2019
Skills
- Scheduling staff
- Cost control
- Allergen awareness
- Sanitation standards
- Ordering supplies
- Quality assurance
- Staff supervision
- Culinary techniques
- Staff consultation
- Customer service
- Food safety
- Food safety understanding
- Opening and closing procedures
Timeline
Food and Beverage Supervisor/ Cook
Embassy Suites
05.2024 - Current
Server
Benihana
11.2023 - 01.2024
Customer Service Representative
Midland Group and Associates
01.2022 - 09.2023
Student Assistant
CSUSB Communications Department
08.2019 - 03.2020
Bachelor of Science - Sociology
Arizona State University
High School Diploma -
Vista Murrieta High School
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