Tylar Clayton
Prince Rupert,BC
Summary
Proven leader in customer service and strategic planning, with a track record of enhancing customer satisfaction and streamlining operations at Naomis. Skilled in conflict resolution and staff monitoring, I excel in fast-paced environments, significantly reducing wait times and improving team efficiency. Expert in safe food handling and exceptional communication, I consistently deliver superior service and operational excellence.
Overview
8
8
years of professional experience
Work History
Head Waitress
Naomis
03.2019 - 02.2024
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Managed food resources, memorized orders, and coordinated customer service.
- Managed work schedules
Customer Value Associate
Walmart
01.2021 - 11.2021
- Responded to customer requests for products, services, and company information.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Customer Service Associate
McDonald's Restaurant
03.2016 - 05.2017
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Informed customers about special promotions and provided detailed information for various products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Coast Mountain College
Prince Rupert, BCHigh School Diploma -
Charles Hays Secondary
Prince Rupert, BC2020
Skills
- Customer Service
- Cash Handling
- Exceptional communication
- Safe Food Handling
- Stocking Supplies and Retail Products
- Strategic Planning
- Retail Merchandising
- Conflict Resolution
- Staff Monitoring
- Strong Organization
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Customer Value Associate
Walmart
01.2021 - 11.2021
Head Waitress
Naomis
03.2019 - 02.2024
Customer Service Associate
McDonald's Restaurant
03.2016 - 05.2017
High School Diploma -
Coast Mountain College
High School Diploma -
Charles Hays Secondary
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