Tyland Brooks
Lethbridge,Alberta
Summary
Qualified Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Recently Completed the Data Analyst Professional Certificate. Excellent understanding of platforms for data analysis including SQL, Sheets, Excel, Tableau, Python, and R. Searching to be a part of a structured and team-based atmosphere with chances to learn and progress within the company.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Specialist
Pandell Technology Corporation
Lethbridge, AB
03.2023 - Current
- Receive, track, analyze, escalate, and resolve inquires or bugs for oil and gas accounting software.
- Continually review and monitor open Incidents, following up as necessary with staff and clients.
- bug fix and software testing for sprint releases.
- Write and review content for the knowledge base and product documentation.
Product Support Specialist
Farmers Edge
Lethbridge, AB
04.2020 - 02.2023
- Worked with agile scrum team to ensure product testability while running end to end regression tests in Python and Selenium Web Driver, and maintained test environments used for black-box testing during new product releases.
- Collected business data to create queries and visualized findings in Tableau to answer business productivity questions.
- Scraped internal API using Python and packages such as NumPy to collect client data, organize, then visualize data for stakeholders to make informed data driven decisions.
- Recorded, tracked, and documented incidences, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
Web Developer
Skyway Media
Lethbridge, AB
04.2018 - 04.2020
- Manage hosting, domains, and database information
- Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
Education
Diploma - Computer Information Technology
Lethbridge College
Lethbridge, AB08.2015
Skills
- Proficient in Python, HTML, CSS, JavaScript, SQL, and BigQuery
- Create and modify SQL queries, tables, and dictionaries
- Adding and pulling from GitHub
- Status tracking frameworks such as Jira
- Data visualization tools such as Tableau
- Microsoft Excel function and formula knowledge
- Solving complex issues logically using analytical data
- Experience using web frameworks like Django
- QA work consisting of evaluation and testing of bugs, features and UAT
- Python modules and packages such as Pandas, NumPy, SciPy
- API scraping and data collection/organization
Certification
- Google IT Support Professional Certificate
- Google Data Analytics Professional Certificate
- Currently working towards the ITIL Certification and R development
References
- Adrian Kent - Product Lead at Farmers Edge (403) 315-3021
- Nicole Geske - Product Lead at Farmers Edge (403) 849-1724
Timeline
Support Specialist
Pandell Technology Corporation
03.2023 - Current
Product Support Specialist
Farmers Edge
04.2020 - 02.2023
Web Developer
Skyway Media
04.2018 - 04.2020
Diploma - Computer Information Technology
Lethbridge College
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