Tylan Johnson
Los Angeles
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
7
7
years of professional experience
Work History
Sales Associate
Warwick Los Angeles
03.2019 - Current
- Develop and cultivate relationships with guests and the local community through tailored events
- Maintain a professional demeanor while working in a fast paced environment
- Provide customers with an excellent experience
- Encourage customers to make additional purchases and suggest relevant items
- Drive sales through customer relationship building and suggestive selling techniques
- Built relationships with customers to encourage repeat business.
Account Manager
Fans Love
11.2023 - 03.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Social Media Coordinator
View'd Inc
10.2017 - 02.2019
- Research and compile monthly job openings and newsletters
- Evaluated research insights to expand marketing efforts, resulting in ideation of exclusive industry events around Los Angeles
- Assisted with the concepts, creative and editing of online properties where applicable
- (Instagram, Facebook, Twitter)
Education
Bachelor Of Arts (B.A.) In Sociology -
University of California-Berkeley
Berkeley, CASkills
- Verbal and Written Communication
- Teamwork and Collaboration
- Multi-tasking strength
- Goal-Oriented
- Customer Service
- Client Relations
- Strategic Planning
Timeline
Account Manager
Fans Love
11.2023 - 03.2024
Sales Associate
Warwick Los Angeles
03.2019 - Current
Social Media Coordinator
View'd Inc
10.2017 - 02.2019
Bachelor Of Arts (B.A.) In Sociology -
University of California-Berkeley
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