Tylan Essery
Coquitlam,BC
Summary
Qualified professional with highly goal-oriented nature and proficiency in meeting and exceeding established goals and objectives related to training, selling, education and client relations. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Realtor
Remax
Coquitlam, BC
12.2023 - Current
- Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
- Provided client guidance regarding market conditions, mortgage options, and legal requirements.
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
Customer Service Representative
GoodLife Fitness
Coquitlam, BC
07.2023 - Current
- Answered member inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve member complaints in a timely manner.
- Assisted members with product selection, ordering, billing, returns, exchanges, and technical support.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Developed strong relationships with members by providing personalized assistance and support.
- Informed members about billing procedures, processed payments, and provided payment option setup assistance.
Startup Founder
Dege Digital Inc
Vancouver, BC
02.2021 - Current
- Built a team of professionals with diverse skill sets.
- Conducted market research and identified target customer segments.
- Created a website and social media presence to promote the startup.
- Developed strategies for marketing campaigns to increase brand awareness.
- Researched emerging technologies that could be leveraged by the startup.
- Provided oversight on product development initiatives from concept to completion.
Actor
Premiere Talent
Vancouver, BC
02.2021 - Current
- Developed strong acting skills through rehearsals and coaching sessions.
- Edited footage using Final Cut Pro X software.
- Created special effects utilizing Adobe After Effects software.
- Worked closely with cinematographers to capture desired shots.
- Coordinated post-production activities such as color correction, sound mixing.
- Set up lighting equipment and adjust camera settings to capture desired images.
- Edit photos using Adobe Photoshop and other software applications.
- Compose creative shots from different angles that are visually appealing.
Bartender
Shark Club
Vancouver, BC
02.2021 - 02.2023
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Collected and organized daily till totals and tips.
- Greeted customers and provided excellent customer service.
- Balanced daily registers and generated sales reports for management.
Swimming Pool Installer
Pristine Pools
Guelph, ON
03.2017 - 03.2019
- Assisted in the installation of swimming pools, including digging and forming trenches for pool walls, plumbing lines and electrical wiring.
- Repaired existing pools or installed new ones in accordance with local building codes and safety regulations.
- Constructed concrete forms for pouring pool decks and patios using power tools such as drills, saws and sanders.
- Identified potential problems during installation process by performing visual inspections of pool components.
- Operated heavy machinery such as backhoes or excavators when needed.
- Inspected sites before and after construction projects.
Education
Associate of Arts - Liberal Arts and Professional Studies
Rose State College
Oklahoma, US08.2018
Real Estate Trading Services Licensing Course
University of British Columbia
Vancouver, BCFilm And Video Production
Toronto Film School
TorontoSkills
- Strategic Planning
- Marketing
- Conflict resolution
- Client Engagement
- Business Planning
- Contract Negotiation
- Strategic Vision
- Goal Setting
- Product Roadmaps
- Entrepreneurial and Innovative
- Customer relationship management
Affiliations
- Baseball Scholarship to US
- Represented actor
- Commissioned painter
Certification
- The Real Estate Trading Services Licensing course (Passed Exam and Component 2)
References
References available upon request.
Timeline
Realtor
Remax
12.2023 - Current
Customer Service Representative
GoodLife Fitness
07.2023 - Current
Startup Founder
Dege Digital Inc
02.2021 - Current
Actor
Premiere Talent
02.2021 - Current
Bartender
Shark Club
02.2021 - 02.2023
Swimming Pool Installer
Pristine Pools
03.2017 - 03.2019
- The Real Estate Trading Services Licensing course (Passed Exam and Component 2)
Associate of Arts - Liberal Arts and Professional Studies
Rose State College
Real Estate Trading Services Licensing Course
University of British Columbia
Film And Video Production
Toronto Film School
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