Tyhesha Spencer
Dartmouth,NS
Summary
Dynamic sales professional with a proven track record at Pleasures & Treasures, excelling in customer service and conflict resolution. Skilled in POS system operation and team collaboration, I enhanced customer engagement and streamlined operations, contributing to a positive shopping experience and fostering lasting client relationships.
Diligent [Desired Position] with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
16
16
years of professional experience
Work History
Sales Associate
Pleasures & Treasures
06.2023 - 09.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays to optimize product visibility and accessibility.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Supported store operations by maintaining cleanliness and organization of sales floor areas.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Manager
The Kids Fun Factory
04.2019 - 03.2022
- Led team to enhance customer engagement through interactive play activities.
- Developed training programs for staff to improve service quality and operational efficiency.
- Implemented safety protocols to ensure a secure environment for children and employees.
- Streamlined inventory management processes, reducing waste and improving resource allocation.
- Coordinated special events and promotions to increase attendance and community involvement.
- Managed scheduling and staffing logistics to optimize workforce productivity during peak hours.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
Team Leader
McDonald's Restaurant
01.2017 - 08.2017
- Led team in executing daily operational goals to enhance productivity and efficiency.
- Coordinated training sessions for new hires, ensuring smooth onboarding and integration into workflows.
- Developed process improvement initiatives that streamlined operations and reduced bottlenecks.
- Monitored team performance metrics, providing feedback to optimize individual contributions and outcomes.
Cashier
Sobeys
07.2014 - 02.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in inventory management by restocking shelves and organizing products.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on system operations and best customer service practices.
Drive-Thru Cashier
McDonald’s
05.2007 - 12.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of drive-thru area to enhance customer experience.
- Provided accurate order confirmations to ensure customer satisfaction and minimize errors.
- Assisted in training new cashiers on operational procedures and company policies.
Education
High School Diploma -
Horton High School
Greenwich, NS06-2009
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Outgoing personality
- Cash handling
- Client service
- Conflict resolution
- Store opening and closing
- POS system operation
- Cleaning techniques
- Guest relations
- Sales training
Languages
English
Full Professional
Timeline
Sales Associate
Pleasures & Treasures
06.2023 - 09.2023
Manager
The Kids Fun Factory
04.2019 - 03.2022
Team Leader
McDonald's Restaurant
01.2017 - 08.2017
Cashier
Sobeys
07.2014 - 02.2016
Drive-Thru Cashier
McDonald’s
05.2007 - 12.2010
High School Diploma -
Horton High School