TYBRIA BIDIN
Woodland Hills
Summary
Customer service-oriented Front Desk Receptionist with a proven track record of providing exceptional service and managing multiple tasks efficiently. Skilled in problem-solving and maintaining attention to detail while handling inquiries and resolving complaints promptly. Proficient in telephone etiquette and adept at building lasting relationships with clients.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Home Health Aide/Medical Assistant
Brightstar Healthcare
03.2025 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance patient well-being.
- Administered medications as prescribed, maintaining accurate records of dosages.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted with end-of-life care.
- Mentored junior medical assistants, providing training on clinical tasks and best practices for patient care.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
- Measured patient pulse oximetry.
- Measured patient spirometry.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Front Desk Receptionist/Back Clinical Assistant
Oak street health primary care
04.2021 - 02.2025
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
- Handled multi-line phone system and promptly transferred calls.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
- Monitored front desk traffic to support customer satisfaction.
- Answered questions about company location and hours of operation.
- Welcomed on-site visitors and directed to appropriate personnel.
- Scheduled appointments and maintained and updated appointment calendars.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort.
- Aided in the diagnosis process by collecting lab specimens, performing basic tests, and reporting results to medical professionals promptly.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
High School Diploma - Clinical Medical Assistant/Phlebotomist
Stepful
Woodland Hills, CA06.2025
High School Diploma - undefined
Jefferson county high school
Jefferson City, Tn05.2012
Skills
- Customer service
- Problem-solving skills
- Attention to detail
- Telephone etiquette
- Vital signs monitoring
- First aid and safety
- Medical terminology and equipment
- Clinical documentation and reporting
- Certified in CPR/AED
- HIPAA compliance
- Appointment scheduling
- Certified home health aide (CHHA)
- Vital sign monitoring
- Electronic health records
- Medication administration
- Clinical documentation
- Medical billing
- Phlebotomy techniques
- HIPAA protocols
Certification
- Cpr
- Fire safety
- First aid
Timeline
Home Health Aide/Medical Assistant
Brightstar Healthcare
03.2025 - Current
Front Desk Receptionist/Back Clinical Assistant
Oak street health primary care
04.2021 - 02.2025
High School Diploma - undefined
Jefferson county high school
High School Diploma - Clinical Medical Assistant/Phlebotomist
Stepful