Tyanna Vernon
North York
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Flight Attendant
WestJet Airlines
12.2022 - Current
- Answered passengers' questions about flight, aircraft and destination.
- Resolved passenger conflicts and medical emergencies during flights.
- Delivered food and beverage service, reading material and other in-flight services.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Beauty Advisor
Sephora
06.2023 - 01.2024
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
Sales Manager
American Eagle Outfitters
08.2019 - 12.2022
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Crew Trainer
McDonald's
02.2018 - 09.2019
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Pleasantly greeted customers and provided prompt and courteous service at all times
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Mentored junior employees to improve performance, food safety and customer service
- Took food orders from customers and families, and explained offerings
Education
HIGH SCHOOL
Silverthorn Collegiate Institute
Toronto, ONSkills
- Outgoing and energetic
- Committed team player
- Organized and efficient server
- Up-selling capability
- Product upselling
- Customer service oriented
- People-oriented
- Excellent communication skills
- Courteous and professional
- Management Training
- Business Leadership
- Staff Supervision
Timeline
Beauty Advisor
Sephora
06.2023 - 01.2024
Flight Attendant
WestJet Airlines
12.2022 - Current
Sales Manager
American Eagle Outfitters
08.2019 - 12.2022
Crew Trainer
McDonald's
02.2018 - 09.2019
HIGH SCHOOL
Silverthorn Collegiate Institute
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